Job Description
Job Description
Salary :
We are seeking an upbeat and ambitious individual to serve as the Patient Care Coordinator for our growing call center in an established Ophthalmology practice.
As the acting Patient Care Coordinator your primary responsibilities include, answering all incoming phone calls, scheduling appointments, checking referrals, verifying insurance eligibility and answering all other patient questions.
We are looking for an individual that takes pride in ensuring top quality service to our patients as customer satisfaction is our top priority.
Our Medical Call Center Specialist should be efficient and well-spoken with experience in a call center environment. If you are friendly, computer-savvy and customer service oriented, we’d like to meet you!
Essential Job Responsibilities :
- Answer all incoming phone calls in a friendly demeanor
- Answer all patient queries to ensure complete customer satisfaction
- Schedule / reschedule / cancel appointments.
- Call patients to remind them of upcoming appointments.
- Receive and maintain all necessary patient files as well as make sure they are organized / up to date.
- Obtain insurance information and verify insurance eligibility.
- Responsible for checking referrals
- Maintain a cleanly / organized work space Make sure all new patients are given the necessary paperwork upon arrival
- Performs all other related duties as needed by providers and supervisors.
- Maintain friendly and professional relationships with physicians, office and clinical staff.
- Adhere to policies and procedures during all activities.
Required Knowledge, Skills and Abilities :
- Customer Service Oriented
- Ability to handle a high volume of calls
- Friendly demeanor
- Excellent communication skills
- Proficiency in Microsoft Word, Excel and Outlook required
- Experience with EHR systems / practice management systems preferred
- Experience with complex multi phone software preferred
- Able to handle fast paced and changing environment. Must have the ability to navigate between multiple computer systems and / or systems
Patient Care Coordinator
As the acting Patient Care Coordinator your primary responsibilities include, answering all incoming phone calls, scheduling appointments, checking referrals, verifying insurance eligibility and answering all other patient questions. We are seeking an upbeat and ambitious individual to serve as the ...
Patient Care Coordinator
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner. Gathers pat...
Patient Care Coordinator - Bilingual (Spanish)
The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit info...
Patient Care Coordinator
The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit info...
Case Manager
Reports to the Manager or Director of Case Management. Three years of clinical experience with recent experience in case management community case management patient navigation or discharge planning is strongly preferred. Identifies a high-risk patient population within the caseload for care managem...
Youth Services Case Manager
Youth Services Case Manager –. At least one year of case management experience and subject matter expertise in relevant areas. ...
Medical Assistant/Receptionist
Join Our Team as a Hybrid Medical Assistant/Front Desk Receptionist!. Take your career to new heights in the medical field! We’re seeking a dedicated hybrid Medical Assistant/Front Desk Receptionist for our East Greenwich location. ...
Case Manager Outpatient Safe Haven
Case Manager Outpatient Safe Haven (Full Time). The Safe Haven Outpatient program is comprised of a multi-disciplinary team that includes not only the case manager, but a Team Leader, prescriber, nurse, housing specialist, and peer recovery specialist. ...
Behavioral Health Medical Assistant/Receptionist
CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.The Behavioral Health Medical .When appropriate the Behavioral Health Medical .The Behavior...
Energy Storage Program Coordinator
The Rhode Island Office of Energy Resources (OER) is seeking a full-time Energy Storage Program Coordinator to assist the Renewable Energy team in implementing and administering OER’s energy storage programs and policies. The Energy Storage Program Coordinator will report to the Director of Energy P...