Product Director, Technical Frameworks

Job Description

Ignite your passion for product innovation by leading the product team responsible for the adoption and use of technical frameworks in Consumer and Community Banking-the patterns, components and libraries that developers rely on to efficiently build world-class customer experiences and capabilities.

Shape the future for how the continuous modernization of our tech becomes the foundation on which our engineers operate by strongly influencing a broad set of organizations, and defining the value for and strategy to execute the use of frameworks.

As a Product Director in the Digital Channels Enablement Team, you will lead the Technical Frameworks product team responsible for the strategy, adoption, and governance of the web, mobile, and ad frameworks used by our developer community in support of building the products and features that delight customers.

As the leader, you will create, identify and leverage best practices around supporting our developer community, driving the adoption and use of our tools and capabilities, and be accountable for delivering on the value and promise of a modern tech stack

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Support your team as they oversee their respective portfolios through planning, execution, and future vision as they adapt, develop new strategies and methodologies, manage risks, and achieve targets
• Coach and mentor your product team to realize their potential, grow as individuals and leaders, and further enable them to effectively deliver on objectives
• Own the OKRs for frameworks adoption, including the measurement strategy that quantifiably defines the value of modernization while also socializing that value and progress outward and upward to a broad group of stakeholders and leaders.
• Mature frameworks governance, including the automation of monitoring tools, forums, and active socialization across stakeholders
• Strategically evaluate the need to launch new frameworks and services while overseeing the continuous utility and modernization for technical frameworks
• Evangelize leaders in product and engineering across CCB around the value, utility, and program for tech modernization

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Ability to synthesize large amounts of information in order to inform and make decisions quickly, take risks, course-correct and adapt, and constantly iterate on your approach
• Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities, and clearly communicate those ideas
• Flexibility to influence and partner across a large, highly matrixed organization
• Excellent written and verbal communication skills : able to present facts, thoughts and ideas in a clear, concise and convincing manner to cross-functional partners
• Ability to communicate openly, be transparent, be open and receptive to diverse ideas from different stakeholders, with the ability to influence and motivate
• Experience with program management and the adoption of new tech with scaled platform rollouts

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Understanding of how to manage large and diverse developer communities.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.

Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.