Resident Services Coordinator

We Care. We Deliver. Our purpose is to create communities our residents are proud to call home. We currently own or manage over 85,000 units in North America and continue to grow.

B ell Partners, a national leader in multi-family housing, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates.

The Resident Services Coordinator must have the ability to, plan, organize or manage multiple responsibilities effectively with speed and accuracy, greet all residents in a warm professional manner, maintain a warm and friendly demeanor at all times, maintain high standards of personal appearance and grooming, and maintain professional relationship with guests.

This person is directly responsible for resident satisfaction.

Essential Functions and Responsibilities

• Provide excellent service to all residents, prospects and visitors to the community
• Responds to residential complaints and concerns in a timely and professional manner
• Maintains a professional, friendly atmosphere in the office and public access areas
• Greets current and potential residents and assist with questions or refer to the appropriate staff member
• Directs residents to the proper resources
• Provides personalized service to offer our residents an insider's view of your community, assistance with transportation, theatre tickets, city tours, arranging pet services and babysitting services, flower deliveries, restaurant reservations, etc.
• Answering and responding to calls from residents
• Package handling
• Shares ideas for improving resident satisfaction with the Resident Manager
• Responsible for booking guest suites; Ensures guest suite is ready for visitors
• Responsible for entire renewal process and generates monthly status reports for Resident Manager
• Follow Fair Housing Standards in all matters when working with prospects and residents
• Follow up with residents throughout their lease terms and coordinate the renewal process for each lease
• Provide excellent customer service to residents, ensuring their needs are met
• Regular attendance and punctuality

Additional Functions and Responsibilities

Additional duties as assigned

Competencies

Organizing- Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal;

uses resources effectively and efficiently arranges information and files in a useful manner.

Time Management- Uses his / her time effectively and efficiently; values time; concentrates his / her efforts on the more important priorities;

gets more done in less time than others; can attend to a broader range of activities.

Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers;

can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services;

acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Functional / Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Knowledge, Skills and Abilities :

• Excellent written and verbal communication skills
• Must demonstrate support of Bell Core Values
• Must demonstrate ability to provide exceptional customer service
• Must demonstrate ability to successfully work on a team
• Must be able to clearly communicate both orally and in writing
• Must be able to understand directives both orally and in writing
• Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
• Must present a professional image
• Must be resourceful and well organized
• Ability to stand for an eight hour shift
• Ability to work nights and weekends

Education and Background :

• High School Diploma or equivalent required
• 2+ years in Customer Service
• 2+ years multi-family or Hospitality experience

Bell Partners, Inc. ( BPI or the Company ) is an equal employment opportunity employer. BPI’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military / veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws.

BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is BPI’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

Note to Applicants : Smoking is prohibited in all indoor areas of Bell Partners Inc. unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.