Tom Thumb - Assistant Store Director- DFW Area

Job Description

JOB TITLE : Assistant Store Director

REPORTS TO : Store Director

SALARY OR HOURLY : Salary

LOCATION : Retail

DEPARTMENT : Total Store

DATE : September 2017

JOB CODE(S)

ALBERTSONS : 16455

RANDALLS / TOM THUMB : 10563

PURPOSE :

Exemplifies and ensures strong customer service in all areas of the job. Responsible for total store operations and achieving sales and profit objectives.

Plans, organizes directs and controls all store activities. Ensure store financial and other objectives are reached, consistent with Company policies and procedures, federal, state and local laws.

The Assistant Store Director position is for individuals who are interested in becoming a Store Director in the future.

DUTIES AND RESPONSIBILITIES :

Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.

Responsible assisting Store Director with total store CSI (Customer Satisfaction Index) and communicating with customers on total store resolutions.

• Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements and one-on-one customer interaction.
• Answers and responds to incoming calls appropriately. Receive and appropriately resolves customer complaints. Assists Store Director with closing the loop between customer and employee relations by resolving customer’s critique of store and / or employees.
• Primary responsibility assisting with, total store operations. In that regard, implements Company and Division merchandising, operating and sales initiatives.

As well as driving sales, achieving gross profit and managing expenses.

• Assists with planning daily operations, monitoring production process following company procedures and profitability.
• Communicates with Operation Specialists for support on execution of sales promotions and division programs.
• Communicates Company goals, objectives, policies, practices and procedures to department managers and employees, ensures compliance within all departments setting total store expectations.
• Meets at least weekly with department managers to review ads, sales plans and store promotions. In the event of Store Director’s absence, ensures that an alternate manager conducts such meeting(s).
• Ensures that the Company’s safety and health initiatives are implemented and communicated to employees. Emphasizes safety and health code compliance in all work practices.
• Responsible for maintaining integrity in food safety and sanitation practices for all departments as well as keeping store compliant in all areas.
• Reviews training and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC (Code of Business Conduct), Meat Grinding and Tracking Log, Texas Work Place Benefits Plan Manager, Food Handlers Manager and any other compliance company and state specific.
• Working knowledge of company policies and guidelines as outlined in the Albertsons / Tom Thumb Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Ensures total store compliance, including but not limited to Division scheduling initiatives, policies, wage and payroll guidelines, Time Clock Policy, benefit plans, , child labor and all other employment laws.

Maintains accurate and complete records, consistent with the law and records retention policies.

• Complies with and ensures compliance with company grooming standards and dress code.
• May be required to review and approve all department schedules in advance of posting to ensure appropriate staffing and adequate coverage.

Assistant Store Director

September 2017

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Assists Store Director with maintaining good store conditions, product quality and rotation, labeling standards, and code date compliance in all departments.

Conducts daily inspections of store conditions and coaches employees in the process.

• Assist with staffing, recruiting, hiring, and training within store. Evaluates employee job performance and assists in making personnel decisions such as promotion, termination and disciplinary action, including completing necessary paperwork.
• Identifies training needs of key employees for future development and ensures completion of such training.
• Appropriately resolves employee relations, including complaints of discrimination, harassment, working off the clock and violations of the law, with guidance and support from the Human Resources Department.
• Builds and maintains positive employee morale.
• Maintains and safeguards confidentiality concerning employees, store sales, and Company information.
• Clearly and accurately provides guidance and instruction to department managers, supervisors and employees.
• Oversees and ensures compliance with; proper cash handling procedures, accounting of sales, safe procedures and safeguards Company assets.
• Controls shrink. Assists with Maintaining and controlling inventory levels in the backroom areas and on the sales floor per Division guidelines.

Develops operating budgets and controls all in-store operating, maintenance, expense and supply costs.

• May assist with processing and completing all required reports and administrative paperwork.
• Prepares sales and inventory reports. Physical inventory taken every 4 weeks. Responsible for accurate inventory of all merchandise, supplies and equipment.

Properly conducts or oversees inventories and independent audits. Has a complete understanding of reports including, but not limited to, P&L (Profit and Loss Statement), S&P, invoices and any other store reports.

• Supervises the processing of all reclamation as well as maintains orderly and in-stock conditions in back room and all departments.
• Recommends the expenditure for improvement or repair of store equipment and building to Store Director.
• Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly maintained.
• Implements emergency procedures in the event of equipment and software malfunctions.
• Creates and maintains positive community relations. Develops, promotes and maintains positive communication channels with manufacturer’s representatives, Store, Division and Corporate personnel.

Assists with monitoring market conditions, trends and competitors’ activities.

• Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters and Sterilox machine.
• Ability to perform receiving duties including; breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking and rotating product.

Adheres to product temperature and storage guidelines and follows proper packaging techniques.

• Maintains a good rapport with vendors and Warehouse.
• Ensures that proper temperature levels for product are maintained. Complies with retail labeling laws, federal and state regulations, Company and code dating policies.
• Complies with all workplace safety rules and regulations.
• Ability to operate computer software and electronic ordering devices to order product. Requires basic knowledge of Excel, Word, PowerPoint and Email system.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity. Treats all employees consistently, fairly and with Courtesy, Dignity and Respect.
• Other necessary and required duties.

Assistant Store Director

September 2017

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SKILLS AND PHYSICAL REQUIREMENTS :

• Requires strong communication and interpersonal skills and the ability to maintain professional demeanor in regards to customers and co-workers.
• Requires a good understanding of overall company practices and all department policies and procedures.
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 50 lbs. Bends, stoops and reaches frequently.

Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare, package and display products.

• Manual dexterity and good eye-hand coordination are necessary. Ability to stand for long periods of time.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures.

Must have knowledge of product variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures.

• Operates telephone, pallet jack, hand truck, knives, scissors, safety cutters and Sterilox machine. Utilizes cleaning supplies and equipment.
• Operates computer software and electronic ordering devices to order product. Requires basic knowledge of Excel, Word, PowerPoint and Email system.
• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

WORK ENVIRONMENT

Generally works in a temperature controlled environment. Frequent exposure to refrigerated conditions and items at or around 35 .

May be exposed to -20 F while handling products in freezer.

Occasional travel, including overnight travel, may be required.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification.

They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.