Basic Job Description :
The VP of Operations oversees the daily operations and sustained revenue growth. Demonstrates leadership and excellence in customer service and client satisfaction.
Effectively uses resources to achieve established goals and objectives. Analyzes and interprets data and metrics to ensure advancement of the strategic plan.
Will hold Directors accountable and will work to develop Directors so they achieve personal and professional growth. Must lead by example.
Essential Duties and Responsibilities
- Supervises Directors of Operations and other assigned leaders and staff.
- Oversees training and cross training of leadership and staff to ensure that all established practices and standards are followed.
- Builds a competitively top of the line organization by attracting, developing and retaining leaders and staff talent.
- Develops key performance indicators, manages the team's performance, and develops employees.
- Participates in all functions of management including interviewing and selection of managers and other assigned leaders and staff, corrective actions and performance evaluations.
- Provides Leadership Development opportunities for subordinate leaders.
- Addresses individual and team performance deficiencies within each division.
- Provides feedback and follow-up training to subordinate leaders.
- Implements programs and practices and leads teams designed to improve operations, staff retention and employee engagement.
- Has overall 24 / 7 responsibility for operations.
- Identifies and maintains strategic alliances outside the organization to create business opportunities and execute business strategies.
- Maintains confidentiality of client, employee and proprietary business information. Understands and follows all company policies and practices regarding HIPAA.
Monitors operations to ensure compliance.
Performs other duties as requested by leadership.
Requirements
- Ability to set and maintain priorities when dealing with multiple demands and interruptions.
- Bachelor's or advanced degree in Management or similar field.
- 5+ years relevant experience in Operations and Management.
- An entrepreneurial mindset, who can thrive in a startup environment and embrace change.
- Ability to multi-task, interpreting on-going problems and suggesting possible solutions.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Excellent leadership and communication skills, with the ability to inspire and motivate teams to achieve their goals.
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