Sway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home.
Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase.
We combine technology and logistics to provide a white-glove service for consumers no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.
MUST BE COMFORTABLE WORKING ON SITE AT OUR HQ IN LOS ANGELES, CA
The Role :
As a Middle Mile dispatch associate you will be responsible for the transportation of goods and materials for a company, working with drivers, shipping companies, and other logistics providers to ensure on-time delivery in good condition.
Their responsibilities include :
Operations
Overseeing day-to-day dispatching operations, managing drivers' schedules, and communicating with stakeholders
Relationships
Building and maintaining relationships with drivers, partners, and stakeholders
Tracking
Tracking inventory movements and managing the inventory database to ensure inventory is moving efficiently and effectively
Administration
Supervising administrative formalities and keeping documentation organized and up to date
Some skills that may be helpful for this role include :
Adaptability : Being able to respond to change and recover from problems quickly
Organization and time management : Being able to set priorities and handle a high volume of work
Attention to detail : Being good with numbers and weight calculations
Communication : Being able to listen and communicate verbally
Requirements
Proven experience as dispatcher or relevant position
Tech-savvy with knowledge of relevant methods
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
High school diploma
Preferred Qualifications :
Opportunity Seeker - Comes with ideas and chooses themselves to execute them
Humble, can-do attitude with an obsession for solving problems
Strong understanding of e-commerce, the online returns process, and logistics
Strong verbal communication and customer service skills
Strong Excel / PowerPoint skills (or Google Suite equivalent)
Benefits
You'll be excited to join the team because we have :
The opportunity to join the ground floor of a fast-paced startup!
Training & development
A fun and engaging work environment
The Sway Way : Bring on the Storm
Bring on the Storm
Every Package Matters
Trust your Numbers
Seek Responsibility
Low Ego, High Ambition
Pay rate - $20 an hr.
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