OVER-THE-COUNTER (OTC) SITE INFORMATION CLERK

Over-The-Counter (OTC) Site Information Clerk

Applicants must be permanent in the clerical associate civil service title. The Supportive Programs and Initiatives oversees the unit responsible for the disbursement of Common Benefit Identification Cards (CBIC) to all HRA clients who have available benefits (CA, SNAP, and MA). The CBIC is the primary vehicle for clients to access Cash Assistance and Supplemental Nutrition Assistance Program (SNAP) benefits, which can be used with participating merchants like a debit card. The CBIC is also used as identification for Medicaid services. EBO, located at 227 Schermerhorn Street in Brooklyn, serves as the centralized location for HRA clients citywide who need permanent cards, card replacements, changes, or restrictions to their Personal Identification Number (PIN), and immediate questions answered about how to access benefits with their CBIC. Under supervisor or the Unit Supervisor, the Over-The-Counter (OTC) Site Information Clerk performs moderately difficult and responsible clerical work by providing authorization for Benefit Access Center / Supplemental Nutrition Assistance Program (SNAP) and Medicaid site clients to receive a replacement CBIC and provide information pertaining to the use of the CBIC in the Electronic Benefit Transfer (EBT) System to 1.100 new and active participants in each site daily. The site operates Monday through Friday from 8 : 30AM to 5 : 00PM each day.

The Common Benefit Identification Card (CBIC) Unit is recruiting for two (2) Clerical Associate III, to function as Over-The-Counter (OTC) Site Information Clerks, who will :

• Receive requests from participants for a replacement CBIC, Personal Identification Number PIN, and / or Temporary Medicaid Card.
• Collect and enter information Welfare Management System WMS, and HRA Viewer into WMS to authorize a CBIC replacement, temporary Medicaid cards upon request and vault cards when the New York State (NYS) CBIC contractor is unable to produce permanent CBIC's.
• Use FIA systems, WMS, HRA Viewer, and Automated Finger Imaging System AFIS, to verify participant identity and demographic information.
• Prepare required authorization forms by recording data obtained from participants and verified by using HRA systems on authorization forms, obtaining appropriate signatures, authorizing the issuance of replacement cards, permanent or vault card.
• Provide information pertaining to the use of the CBIC in the Electronic Benefit Transfer (EBT) System.
• Assist participants, at their request, with selecting, changing, or restricting his / her EBT PIN.
• Greet participants and makes inquiries to ensure services needed by the participant can be provided by the OTC. Directs participant to areas in site that can provide needed service. Refer to alternate service areas as appropriate.
• Keep records of the number of participants serviced and the type of service provided.

Hours / Shift : 8 : 30AM 5 : 30PM CLERICAL ASSOCIATE - 10251

Qualification Requirements : A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement : Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.