Job Responsibilities
Administrative Responsibilities
- Serve as the face of the organization, offering friendly service and help to callers and visitors.
- Greet people entering the building, answer any questions, provide directions, address needs, and alert staff when someone is there to meet or visit them.
- Answer incoming calls on our main line, directing them to the proper team member, taking messages, and advising callers as needed.
- Manage all incoming emails via our main email account.
- Accept deliveries and mail, organize them to be distributed to the correct recipients, and ensure they get to the recipient promptly while also managing outgoing mail and packages for pickup.
- Scan incoming bills and donations for the NEC, directing each to the proper recipients.
- Maintain the reception area, keeping it clean and free of clutter.
- Perform facility open and close procedures each day and support management of our door-locking schedule.
- Assist in managing office inventory.
- Collaborate with the Membership & Facilities Manager to provide service during on-site events.
- Handle filing, data entry, or other administrative tasks as requested by the CEO, leadership team, or other staff.
- Support security of the premises by ensuring all members and visitors sign in upon arrival.
Member Services & Membership Management
- Schedule and lead 1-on-1 tours with prospective members, educating them on our various offerings, including memberships, programs, and mentorship.
- Enlist new members and program participants by answering questions and providing information in a manner that gets people excited about being part of the NEC.
- Support members with new registrations and account changes as needed.
- Collaborate with the Facilities Coordinator to manage member accounts, including account registrations, notices, and cancellations.
- Assist in member communications (including upcoming events, facility updates, and any other pertinent information) via in-person communication and managing display screen content throughout the building.
- Perform other duties as assigned.
Qualifications
The ideal candidate for this position thrives in an agile environment and is :
- Outstanding interpersonal and communication skills, both oral and written.
- Organizational skills with a keen attention to detail and excellent time management capabilities.
- Collaborative team player who enjoys helping others.
- Able to work independently, as well as with a team.
Other qualifications include :
- Passion for the NEC’s mission.
- High school diploma or GED required. Bachelor’s degree preferred.
- Computer proficiency, including Google Suite and / or Microsoft Office.
- Non-profit experience preferred.
- Two years of training or experience in customer service and office work preferred.
30+ days ago