Front Desk Receptionist

Job Responsibilities

Administrative Responsibilities

• Serve as the face of the organization, offering friendly service and help to callers and visitors.
• Greet people entering the building, answer any questions, provide directions, address needs, and alert staff when someone is there to meet or visit them.
• Answer incoming calls on our main line, directing them to the proper team member, taking messages, and advising callers as needed.
• Manage all incoming emails via our main email account.
• Accept deliveries and mail, organize them to be distributed to the correct recipients, and ensure they get to the recipient promptly while also managing outgoing mail and packages for pickup.
• Scan incoming bills and donations for the NEC, directing each to the proper recipients.
• Maintain the reception area, keeping it clean and free of clutter.
• Perform facility open and close procedures each day and support management of our door-locking schedule.
• Assist in managing office inventory.
• Collaborate with the Membership & Facilities Manager to provide service during on-site events.
• Handle filing, data entry, or other administrative tasks as requested by the CEO, leadership team, or other staff.
• Support security of the premises by ensuring all members and visitors sign in upon arrival.

Member Services & Membership Management

• Schedule and lead 1-on-1 tours with prospective members, educating them on our various offerings, including memberships, programs, and mentorship.
• Enlist new members and program participants by answering questions and providing information in a manner that gets people excited about being part of the NEC.
• Support members with new registrations and account changes as needed.
• Collaborate with the Facilities Coordinator to manage member accounts, including account registrations, notices, and cancellations.
• Assist in member communications (including upcoming events, facility updates, and any other pertinent information) via in-person communication and managing display screen content throughout the building.
• Perform other duties as assigned.

Qualifications

The ideal candidate for this position thrives in an agile environment and is :

• Outstanding interpersonal and communication skills, both oral and written.
• Organizational skills with a keen attention to detail and excellent time management capabilities.
• Collaborative team player who enjoys helping others.
• Able to work independently, as well as with a team.

Other qualifications include :

• Passion for the NEC’s mission.
• High school diploma or GED required. Bachelor’s degree preferred.
• Computer proficiency, including Google Suite and / or Microsoft Office.
• Non-profit experience preferred.
• Two years of training or experience in customer service and office work preferred.
30+ days ago