Posting Summary
Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative II for the Family Medicine Clinic at the Robert Wood Johnson Medical School.
Performs a variety of patient registration, billing and collection duties in support of department operations. Greets and registers patients, schedules appointments, responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs routine bookkeeping tasks.
Among the key duties of this position are the following :
Answers routine inquiries regarding physician’s qualifications, available appointment times, and directions to facility, etc.
in accordance with written policies.
- Provides physician information and referrals for care to patients, in a courteous and professional manner utilizing referral service software.
- Utilizes computer to schedule patient appointments for a variety of providers in a timely and efficient manner and in accordance with written policies and guidelines.
- Utilizes computer to process full registration information for new patients, including accurately collecting and verifying insurance information.
- Processes, researches and answers routine telephone and written inquiries for patients in a timely manner.
- Maintains computer databases.
Position Status Full Time Hours Per Week Daily Work Shift Rotating Work Arrangement This position requires a fully on-site work arrangement.
FLSA Nonexempt Grade 177 Position Salary Annual Minimum Salary 49753.60 Annual Mid Range Salary 50793.60 Annual Maximum Salary 52312.
00 Standard Hours 40.00 Union Description Teamsters 97 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to .
Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS Qualifications Minimum Education and Experience
- At least two (2) years of relevant experience in a physician’s office or other medical office setting preferred.
- Prior experience accessing and retrieving information from a computer database required.
Certifications / Licenses Required Knowledge, Skills, and Abilities
- Knowledge of medical terminology.
- Ability to understand and follow oral and written instructions.
- Strong oral and written communications skills required.
- Ability to work in a stressful environment while maintaining a professional demeanor and customer service orientation.
- Basic word processing and computer skills.
Preferred Qualifications
- Familiarity with billing and collections software.
- Prior experience in billing and collections or other business oriented processes.
Equipment Utilized Physical Demands and Work Environment
- Physical Demands : Standing, sitting, walking, talking or hearing. No special vision requirements. Ability to lift or exert force up to 25 lbs.
- Work Environment : Office environment. Moderate noise.
Special Conditions
- Must be able to travel to multiple sites.
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