Job Description
Job Description
Salary : 45k+ yearly
Maple Hill Auto Group is offering a brand new position to ensure premier customer service. If you're customer service focused, wanting to set your own appointments, and looking to get into the car business, a Redelivery Specialist might be the role for you!
Maple Hill Auto Group
Maple Hill Auto Group Kalamazoo Michigan's premier import auto dealership, family-owned and operated since 1995. We are looking for a Subaru / Hyundai / Genesis / Volvo sales professional who is a highly motivated, upbeat, problem-solving individual.
What sets Maple Hill Auto Group apart from the rest of the dealerships around? Our culture! We provide a healthy working environment that includes a family culture that boasts an Upbeat, Positive attitude.
Follow the link below to see what it is like to enjoy where you work! https : / / youtu.be / hjcwwoNqj28
Job Summary :
The Redelivery Specialist role focuses on providing exceptional customer service, ensuring new owners have a deep understanding of their vehicle, and promoting customer retention.
Essential Duties :
- Assist customers 2-9 weeks after the purchase of their vehicle with anything they need to be reminded of from their delivery such as pairing phones, seat presets, GPS, etc.
- Make appointments and manage your own calendar.
- Learn, grow, and maintain knowledge on all current vehicles.
- Oversee incentives and admin duties related to the role such as filing paperwork for customer and employee redelivery incentives, maintaining redelivery receipts, etc.
- Assist in merchandising vehicles and showrooms with appropriate décor, signage, and equipment.
- Assist in inventory maintenance such as brooming or gassing vehicles when needed.
Benefits :
- Immediate Health Insurance
- Immediate and Free Vision & Dental Insurance
- 401(k) with Company Match
- Paid Vacation
- Family-Owned Culture
- Short-Term Disability Insurance
- Life and AD&D Insurance
- Paid Training
- Experienced and Supportive Management
- And more..
Qualifications :
- Honest and ethical
- Above-average Customer Service Skills
- Excellent verbal and written communication
- Valid and insurable driving record
- Ability to pass a urine drug screen test with a negative result including marijuana
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