Reservationist

Job Description

Job Description

Sexy Fish

Sexy Fish is one of a kind restaurant where visionary ideas are combined with extraordinary architecture, memorable uniforms, a great location, and a selective selection of artwork.

Sexy Fish comes to life by bringing a team built of passionate individuals whose uniqueness comes together to deliver the best culinary, bar, and wine program.

Job Overview :

We are seeking strong, experienced, Reservationist on a permanent basis who is customer-focused, organized, and highly professional.

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
• Always maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Access all functions of the computer system.
• Maintain complete knowledge of :
• Seat numbers, venue room capacity, hours of operation and availability.
• Any special events, or promotions happening in the different venues / restaurants.
• Set up workstation with necessary supplies and resource materials.
• Process all food and beverage reservation requests, changes and cancellations received by phone, email, internally and through corporate reservations center or travel agencies.
• Document in reservations any special information or occasion such as birthdays, anniversaries, etc.
• Obtain all designated information to book a reservation.
• Accommodate special requests and designate such in system.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Verify availability. Suggest alternate dates for sold-out dates.
• Explain guarantee and cancellation policies to callers; assign confirmation / cancellation numbers and relay such to caller.
• Verify all reservation information with caller to ensure accuracy.
• Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
• Monitor and maintain wait lists daily.
• Review status of assignments and any follow-up action with on-coming Agent.

PHYSICAL ABILITIES

• Ability to lift up to 25 pounds
• Ability to move safely in uneven terrain or in confined spaces.
• Ability to see and respond to dangerous situations.
• Ability to remain in stationary position for 8 hours or more.
• Satisfactorily communicate with guests, management and co-workers to their understanding

Benefits :

• Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group
• Paid overtime
• Recommend a friend scheme with great bonuses per individual referral
• Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognized, valued, and encouraged.