A company is looking for a Contact Center Customer Experience Manager to oversee customer relationship management and lead a team of customer support supervisors and specialists.
Key ResponsibilitiesOversee daily operations of the contact center, managing inbound and outbound communicationLead a Customer Care team to ensure exceptional service and meet performance goalsResolve complex customer issues and implement changes to enhance service proceduresRequired Qualifications and EducationBachelor's degree or equivalent experience5 years of progressive customer service experience, preferably in a contact centerPrior experience managing direct reports in a multi-channel remote contact center environmentMust be a U.
S. citizen due to contractual requirementsExperience using NICE CXone and military move experience preferred
Contact Center Customer Experience Manager
A company is looking for a Contact Center Customer Experience Manager to oversee customer relationship management and lead a team of customer support supervisors and specialists. Experience using NICE CXone and military move experience preferred. ...
Territory Sales Manager
Responding promptly to customer inquiries, introducing new products and upgrades, studying customer needs and coordinating customer service are abilities the Sales Representative should have. The Sales Representative manages, calls on, and sells products directly to customers in assigned area and wi...
Customer Experience Program Manager
A company is looking for a Customer Experience Senior Program Manager I to scale operations and adapt servicing models. ...
Cloud Contact Center Management Consulting Senior Manager
Experience in Conduct contact center capability assessment, create benchmark across contact standard standards KPIs, design the contact center of the future, craft solution blueprint, and articulate business case for transforming to a cloud based WFM solution. Minimum of 10 years of experience in de...
Senior Customer Experience Manager
Manager of Customer Experience to enhance and automate customer support capabilities. ...
Sr Director - Business Solution Owner / Contact Center Solutions, Customer Experience
Minimum Requirements - Bachelor's degree in Computer Science, Information Systems, Public Health or Administration, or equivalent practical experience - 12 years in product management, including creation of a product vision, roadmaps, Product Requirement Documents, and Market Requirement D...
Customer Service Test Center Manager
The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. Minimum of two years of customer service experience required (call center, retail, restaurant, etc. Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for...
Customer Experience Manager - Full Time
From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. Environnement de magasin de détail public à prendre soin des clients; toutes les aires publiques sont climatisées; quelques en...
Senior Manager of Customer Experience
Senior Manager of Customer Experience. Supervises: Adoptions Manager, Behavior Manager, Off-site Adoptions Coordinator and volunteers. Provides direction, coaching, training, and oversight for the customer experience teams. Ensures consistent, timely, and accurate coordination and communication is o...
Customer Experience Manager
From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. Environnement de magasin de détail public à prendre soin des clients; toutes les aires publiques sont climatisées; quelques en...