Team Member Full Time

Job Description

Job Description

TITLE : Team Member

REPORTS TO : Bakery Manager

Compensation : $13-$14 an hour, based on experience.

Perks :

• Your future in mind :
• Health Insurance
• 401(k) program
• Enjoy your evenings : We close earlier that most retail and food service jobs.
• The bakery is open Monday-Friday 9am-7pm, Saturday 10am-7pm, and Sundays 11am-4pm.
• We offer a flexible schedule to fit your needs.
• Great team environment :
• We believe success is best achieved by working together and making genuine connections.
• Youll receive hands-on training + supporting video content.
• Previous experience in a related field is a plus, but not required.
• Discounts make our cake even more delicious!
• 30% discount for employees on cake and retail items.
• 10% discount extended to the employees immediate family.

Position Summary :

The Nothing Bundt Cakes (NbC) Team Member creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, and sells our delicious cakes.

They ensure that cakes of the highest quality are consistently created for our guests and contributes to superior service by meeting production demands.

The Team Member embodies NbC core values and demonstrates a strong commitment to excellence and efficiency in the workplace while prioritizing guest satisfaction.

Accountabilities / Duties :

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine their needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and retail merchandise to complement the occasion.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation which includes, but not limited to, routinely sweeping / mopping, washing dishes, cleaning and sanitizing surfaces, and restocking workstations.
• Follows NbC proprietary frosting recipe and application methods with precision and achieves productivity goals.
• Effectively utilizes measuring instruments, commercial-grade mixers, and pastry bags to frost cakes.
• Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies :

• Servants Heart
• Goes above and beyond to support the team and the guest, is reliable, trustworthy, and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.
• Spirit of a Champion
• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
• Projects warmth, enthusiasm and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills and Abilities :

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
• Is comfortable with new technology to operate our point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.
• Can understand written and oral directions, interpret instructional documents such as recipes, order tickets, operating procedures and health and safety rules, ask for clarification when needed, and apply knowledge to perform job responsibilities.
• Please note that NbC recipes are available in English and Spanish.
• Has the ability to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands, and fingers.
• Has the physical capacity to lift items of moderate to heavy weight (as much as 50 pounds) and stand for extended periods of time.
• Is meticulous about using exact measurements, paying strict attention to timing and working on a tight, fast-paced production schedule.

Understands basic units of measurement used in the U.S.

• Can evaluate products, processes, information, and surroundings to determine compliance with standards.
• Is diligent, organized, and self-motivated, with the ability to prioritize workload and operate independently with minimal supervision.

Education, Certifications and Work Experience Requirements :

• Applicants must be authorized to work in the US and 15 years of age or older.
• While no formal education or work experience is required, previous experience in a related position (an operational support role at a bakery, restaurant, retail, or foodservice environment) is a plus.

Nothing Bundt Cakes is an equal opportunity employer.