Job Description
Job Description
Robert Half is partnering with a manufacturing client in the recruiting for a Customer Service Coordinator to join their team.
This individual will play an integral role in supporting the sales department, order management and technical customer service for external clients.
This is a permanent placement opportunity offering full benefits package with paid time off, 401k match and flexible schedule.
Key Responsibilities :
- Develop and maintain customer relationships
- Create and process sales orders in a timely manner.
- Ensure the accuracy of orders and invoices.
- Support the sales team by managing schedules, creating sales documents and proposals, and providing customer service.
- Liaise with other departments including production and shipping to ensure all sales orders are processed in a timely manner.
- Identify and resolve sales troubling issues which could affect customer satisfaction and sales objectives.
- Develop monthly sales reports for senior management and sales department
- Participate in trade shows and conventions; coordinating and preparing presentations when required.
- 1+ years of customer service skills, with a focus on providing high-quality assistance and resolving customer issues efficiently
- Demonstrable experience in showcasing the ability to manage multiple tasks simultaneously
- Solid understanding of Sales Support practices, including the ability to assist the sales team in achieving their targets
- Proficient in using CRM software and other common computer applications
- Ability to work under pressure and handle customer complaints in a detail oriented manner
- High level of organizational skills with the ability to prioritize tasks effectively.
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