Job Summary :
Before applying for this role, please read the following information about this opportunity found below.
The Project Manager will lead the successful transition of the Kaye Smith acquisition to Exela Technologies, with a primary focus on building and developing the customer service team, refining processes, and procedures, and enhancing client interface.
This role is pivotal in ensuring a smooth integration of Kaye Smith's operations into Exela's existing framework. The Project Manager will also be responsible for mentoring a newly hired manager, guiding them through Exela's processes, and working closely with the VP of Operations to support the overall transition strategy.
Key Responsibilities :
- Lead the transition of Kaye Smith operations into Exela, focusing on customer service, process alignment, and client interface.
- Build and develop the customer service team, ensuring they are well-equipped to meet the needs of clients and align with Exela's standards.
- Develop and implement new processes and procedures that align Kaye Smith's operations with Exela's existing systems.
- Mentor and support a newly hired manager, providing guidance on Exela's processes, culture, and best practices.
- Collaborate with the VP of Operations to support the overall transition, ensuring alignment with strategic goals and operational efficiency.
- Act as the primary point of contact for all transition-related activities, communicating progress, challenges, and solutions to key stakeholders.
- Ensure that all aspects of the transition are completed on time, within scope, and within budget.
- Identify potential risks in the transition process and develop mitigation strategies.
- Foster strong relationships with internal teams, clients, and other stakeholders to ensure a seamless transition experience.
- Drive continuous improvement initiatives to enhance service delivery, operational efficiency, and client satisfaction during and after the transition.
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