Patient Service Rep

Job Description

Additional Information About the Role M-f 8-430 in Office No weekends or Holidays Job Duties : Surgery scheduling, obtaining pre-certs / authorizations for radiology testing and surgeries, answering phones, Overview Missouri Baptist Medical Center, an acute care hospital in St.

Louis County, offers a full continuum of medical and surgical services, including heart care, cancer, women and infants, breast health, gastrointestinal, orthopedic, stroke, therapy, wound and pain management services.

The hospital has a 24-hour adult emergency department and cares for pediatric patients at a separate emergency department in collaboration with St.

Louis Children’s Hospital. Missouri Baptist is the first and only hospital in St. Louis County to be named a Magnet® hospital by the American Nurses Credentialing Center (ANCC).

The prestigious designation is the highest credential a health care organization can receive for nursing excellence and quality patient care.

This recognition has been accomplished by less than nine percent of hospitals nationwide. Additionally, U.S. News & World Report ranked the hospital #2 in the St.

Louis metro area. The CTV Surgery team provides daily patient management for CT Surgery inpatients and outpatients in collaboration with CT Surgeons to ensure timely and appropriate discharge planning and patient teaching.

Preferred Qualifications Role Purpose The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office.

This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities Handles telephone calls from patients and staff; forwards calls requiring triage. Performs receptionist duties with close attention to detail and professionalism.

Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.

Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.

Coordinates information with Central Billing Office to ensure all charges are captured and properly collected. Minimum Requirements Education High School Diploma or GED Experience 2-5 years Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Pension Plan* / 403(b) Plan funded by BJC 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to www.

bjctotalrewards.com / Benefits *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position.

It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer Qualifications

Role Purpose The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office.

This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities Handles telephone calls from patients and staff; forwards calls requiring triage. Performs receptionist duties with close attention to detail and professionalism.

Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.

Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.

Coordinates information with Central Billing Office to ensure all charges are captured and properly collected. Minimum Requirements Education High School Diploma or GED Experience 2-5 years

Responsibilities

Missouri Baptist Medical Center, an acute care hospital in St. Louis County, offers a full continuum of medical and surgical services, including heart care, cancer, women and infants, breast health, gastrointestinal, orthopedic, stroke, therapy, wound and pain management services.

The hospital has a 24-hour adult emergency department and cares for pediatric patients at a separate emergency department in collaboration with St.

Louis Children’s Hospital. Missouri Baptist is the first and only hospital in St. Louis County to be named a Magnet® hospital by the American Nurses Credentialing Center (ANCC).

The prestigious designation is the highest credential a health care organization can receive for nursing excellence and quality patient care.

This recognition has been accomplished by less than nine percent of hospitals nationwide. Additionally, U.S. News & World Report ranked the hospital #2 in the St.

Louis metro area. The CTV Surgery team provides daily patient management for CT Surgery inpatients and outpatients in collaboration with CT Surgeons to ensure timely and appropriate discharge planning and patient teaching.