Front Desk Receptionist

Job Description

Client Profile- Medical facility offering assisted living and memory care.

Job Summary- Responsible for front line administrative support to residents, visitors and internal and external staff and support staff.

Responsibilities

• Operate telephone switchboard to answer, screen and forward calls, provide information and respond to inquiries; take messages.
• Check and handle all voicemails (including those that come through via email)
• Great all residents and guests in a courteous and professional manner; direct or escorts individuals to specific destinations
• Daily resident check in / check out; ensure residents are signing the front desk binder
• Enter daily safety and resident falls report; snow log report when applicable
• Monitor Nurse Call system and respond accordingly
• Enter transportation and work order request into system as needed.
• Sort and deliver all mail, internal messages and packages to residents and staff.
• Reserve the private dining area for residents and guests.
• Know emergency call systems and emergency procedures (fire, medical, and police)
• Keep immediate supervisor fully informed of all situations or unusual matters of significance coming to his / her attention so prompt action can be taken.
• Refer all prospective residents and families to leasing team.
• Distribute applications to prospective employees.
• Other duties including special projects as assigned.

Qualifications

• High School diploma; or three to five years related experience and or training or equivalent combination of education and experience
• Minimum of three years of office experience
• Experience working with the elderly is a plus
• Intermediate computer skills; including knowledgeable of Microsoft Office Suite
• Must have excellent customer service skills; patience; empathy
• Must be able to respond to emergencies in a calm manner
• Hours : M-F 8 : 30am to 4 : 30pm
• Starting pay : $14.00 to $16.00 hourly; competitive health insurance and benefits.
4 days ago