Welcome to Western & Southern Financial Group Our focus on creating value for our customers through everything we do is foundational to who we are.
We provide meaningful and challenging work for our associates, a key facet of our incredible culture that helps make Western & Southern a career destination.
- 135 years of operating history;
- Born as a modest, door-to-door life insurance business and built to last forever
- Ranked 314 on Fortune 500
- Ranked No. 29 among Fortune 500 companies as a best company for career growth
- Award winning Talent Development Team
- Top 10 for Top Spouse Employer and Military Friendly Employer in 2023
- We consider Cincinnati the best place to live, work and celebrate life that is why we are committed to doing good for our community
Our Culture
We are building our company to thrive and provide value to our customers, business partners and associates over the long term.
To accomplish this, we look for professionals who embody our culture of integrity, top-notch performance, collaboration and teamwork.
We are committed to hiring and developing associates who are driven to excel, have a strong work ethic and use astute, fact-based and ethical judgment in decision-making.
A Day in the Life Domain Manager, Customer Experience
Western & Southern Financial Group is looking to fill a Domain Manager Customer Experience role as a critical function of our Enterprise team.
This person is responsible for building and implementing our CX strategy across the enterprise with a focus on the development of customer insights that will place the customer central to all activities.
Key responsibilities include the management and reporting of our CX research and Survey programs; the development of storytelling deliverables such as personas and journeys that enhance the customer experience;
and the translation of insights into action with recommendations and support for building end customer-focused solutions.
Candidates should be strategic and critical thinkers with a broad knowledge of various customer touchpoints. Individuals should be collaborative and possess a bias for action.
To view the full job description please visit
Premier Benefits to Support YOU’
Comprehensive benefits including medical, dental, vision, prescription, pet insurance, life insurance, disability, Fertility, maternity / caregiver & parental leave, and more!
Retirement solution with our 401(k) savings AND pension plan!
- Paid time off that increases with tenure.
- Tuition Reimbursement
- Subsidized affordable parking
- On-site Cafeteria and fitness center (including sports leagues)
- On-site Registered Nurse
- Career Coaching / Mentoring
- Individualized development plans and career pathing
- Learn more about who we are visit;
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