Job Description
Job Description
Description :
The Key Responsibilities of this position.
The Customer Service Representative’s role is the first point of contact for our customers when they call, instant message or email our facilities.
The CSR’s primary role is to answer calls, instant messages and emails to help with any questions, concerns or complaints the caller may have, in a timely and professional manner.
Our CSRs will help callers with registration and bidding processes, investigate any issues with online bids and help with scheduling of pick-ups.
This is a high-volume call center this role supports multiple locations located in 3 different time zones - including 6 Nellis Auction locations and other off-site providers.
The reason this position exists within our company.
Value Creation for our customers :
The Customer Service Representatives provide outstanding customer service to all callers, and assist as necessary to resolve any issues a customer may have, while demonstrating the Nellis Auction Core Values.
Value Creation for the company :
The Customer Service Representatives help maintain relationships with our customers through their friendly and professional service.
This approach helps to create long-term relationships with our customers.
Please click this link to browse our website to get an idea of what our auction listings look like today.
www.nellisauction.com
Things Employees like about this Job.
- Helping customers and providing a positive resolution
- The environment and coworkers, everyone communicates in a very positive way
- Variety, different issues to work through each day, giving more opportunities to learn and grow
What We Offer :
- Competitive salaries with significant career growth opportunities.
- Paid Time Off, Sick Pay, Holiday Pay.
- Paid parental leave.
- Medical, dental, and vision benefits.
- 401(k) with 4% match after one year of employment.
Available Schedules :
- Full time - 10 hour shifts - Saturday-Tuesday - 7 : 00am - 5 : 30pm (40 hours / week)
- Full time - 10 hour shifts - Wednesday - Saturday 6 : 00am - 4 : 30pm (40 hours / week)
About Nellis Auction :
Nellis Auction is a family business and an Equal Opportunity Employer (EOE) with locations in Nevada, Arizona, and Texas, with new locations opening soon.
Our mission is to perfect the auction experience through innovation and building trust. We thrive on challenges and empower our team to shape the future of re-commerce.
We value creativity, innovation, and hard work. Together, we’ll reshape what’s possible in the world of online auctions.
Testimonials from Employees :
- I truly enjoy helping people. When someone calls in with a problem or question, it challenges me to leave them happy and with their issue addressed. - Dee
- I really enjoy the team and everyone in the office. - Aubrey
Please click this link to browse our website to get an idea of what our auction listings look like today : www.nellisauction.com
Requirements :
- High School Diploma or equivalent
- 2 years of excellent customer service skills are required
- Excellent computer, grammar and phone skills are required
- Bilingual (Spanish) Preferred
- Must be able to lift up to 50lbs, in the event a item needs to be pulled from the warehouse
- Great attention to detail and highly organized
- Ability to multitask, be self-motivated and work in a fast paced environment
- Ability to type 60 WPM is preferred
- Must have outstanding communication, organizational and time management skills
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