Guest Services Manager

Job Description

Job Description

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions.

We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers! The Olympia Companies is looking for qualified and enthusiastic candidates to join our team!

The Guest Service Manager oversees the safe and efficient operation of the front desk, maximizes profitability, and ensures high levels of guest satisfaction are achieved.

This position provides training, support and resources to the front desk staff. (Hyatt- will have oversight of the following departments : housekeeping, front office and food & beverage.)

Pay Range : $65,000-$72,000 per year - accepting applications through 9 / 20 / 24

Benefits

Olympia Hospitality’s comprehensive benefits package reflects our commitment to the well-being and security of our team members.

• We provide health, dental, and vision insurance, ensuring access to essential medical services.
• Our 401K program includes a matching component, assisting employees in planning for their future retirement.
• Flexible Spending Accounts (FSAs) for medical and childcare expenses offer tax-saving opportunities.
• Team members also enjoy seven paid holidays annually, fostering work-life balance.
• Additionally, we offer employer-paid life insurance, along with options for dependent and employee-paid life insurance coverage.
• Short-term and long-term disability benefits further safeguard employees against unexpected financial challenges, providing peace of mind and support during difficult times.
• Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
• Additional benefits may be available based on the individual hotel that is hiring.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Always maintain a friendly and warm demeanor. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rates, packages, and promotions currently offered
• Have knowledge of and assist in all emergency procedures as required.
• Oversee and ensure that all guests are checked in / out in a friendly, efficient and courteous manner.
• Be able to perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Monitor key control to maintain hotel security.
• Answer all guest inquiries in a timely and professional nature.
• Assist in training and cross training of new hires and current employees on a regular basis. Attend meetings / training as required by management.

Skills Required

Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high-level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience / Education

2 plus years of guest services experience required (preferably in a hotel environment); management or previous supervisory experience preferred;

Associates Degree and / or equivalent work experience; Bilingual in Spanish is a plus

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.