Beverage Operations Trainer

Please note : resume is required for this position.

Pay rate : $22.50 an hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and deliver structured training programs for both new and existing bartenders and wait staff, covering key areas such as beverage preparation, service techniques, guest interaction, and operational procedures.
• Research and develop training methods, techniques, manuals, visual aids and other educational materials to align with industry standards.
• Educate staff on casino-specific service standards, including responsible alcohol service, gaming floor etiquette, and state / federal regulations.
• Ensure staff understand and follow health and safety protocols, including proper handling of food and beverages.
• Lead hands-on training sessions and develop upselling techniques for specific positions
• Assess training needs to design, develop, implement, and evaluate training programs, ensuring they align with departmental goals and objectives.
• Direct daily work activities and inspect completed work for conformance to standards.
• Collaborate with Food and Beverage Management to develop, revise, and implement policies and procedures that align training initiatives with business goals and operational needs.
• Document and maintain training files for team members
• Serve as a role model for all staff by promoting a culture of engagement, exceptional guest service, and teamwork.
• Address and manage team members' training concerns.
• Ring and complete all transactions accurately, in compliance with department policy and procedures

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification :

Preferred Knowledge and Certification :

Required Skills :

Required Abilities :

PHYSICAL DEMANDS

WORKING ENVIRONMENT