Please note this is not a remote position*
WE CREATE WINNING EXPERIENCES
Pay Rate *
$16.00 an hour
SUMMARY : To answer incoming calls, redirect callers, respond to property-related inquiries, and make hotel reservations.
- Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
- Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
- Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
- Alert Security to potential problems and emergencies
- Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
IDEAL CANDIDATES HAVE :
Required :
High School Diploma / GED or equivalent experience
Preferred :
One (1) year call center or reservation agent experience preferably in a hotel or casino environment
Four reasons why our Team Members have chosen to stick around for 20+ years!
o The People amazing to work with and to take care of.
o The Benefits affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career well-paying opportunities to develop and grow with or without a degree.
o The Little Things Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!
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