Job Description
Job Description
We are looking for an experienced Desktop Support Team Lead to join our team. In this role, you will be responsible for leading a team of Desktop Support Technicians to provide technical support for desktops, laptops, and mobile devices in a corporate environment.
You will ensure the team is delivering exceptional customer service and resolving issues in a timely and efficient manner.
Responsibilities :
- Lead a team of Desktop Support Technicians in a fast-paced environment
- Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members
- Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
- Ensure compliance with company policies and procedures, and maintain accurate documentation
- Provide technical support for desktops, laptops, and mobile devices in a Windows environment
- Install, configure, and maintain desktop hardware and software, including operating systems, applications, and peripheral devices
- Manage and maintain relationships with vendors and service providers
- Provide excellent customer service to all employees, ensuring timely resolution of issues
- Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
- Stay up-to-date with new technologies and industry trends
Required Skills & Expertise :
- Bachelor's degree in computer science or information technology
- 5+ years of experience in desktop support or a related field
- 2+ years of experience in a team lead role
- Strong knowledge of Windows and Mac operating systems and applications
- Experience with hardware and software installation, configuration, and troubleshooting
- Experience with network and infrastructure support
- Excellent customer service and communication skills
- Creates an enjoyable, professional experience with all team members
- Detail oriented and strong organizational skills
- Strong problem-solving and analytical skills, including experience with troubleshooting and root cause analysis
- Ability to work independently and as part of a team
- Certification in A+ and / or Network+ is a plus
About You :
- You have high level of motivation and drive
- You are a self-starter
- You are solutions oriented
- You embrace accountability
- You think of Team before I
- You demonstrate humility
- You are open-minded
- You listen to understand and not to speak
- You like to move fast with precision
- You enjoy learning
- You enjoy interacting with team members
- People have mentioned that you have a great personality
- Your communication skills are one of your top strengths and are able to communicate respectfully with radical candor
- You can communicate technology in layman terms
- You thrive under pressure
- You demonstrate high integrity
- You enjoy getting things accomplished
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