A company is looking for a Senior Director of Customer Success with experience in a SaaS environment.Key ResponsibilitiesRepresent the Voice of the Customer and optimize internal processes for efficiencyLead multiple teams focused on customer retention, growth, and digital transformation initiativesAnalyze data to drive KPIs and collaborate with cross-functional teams on customer needsRequired Qualifications8+ years of experience in Customer Success, Account Management, Operations, or Business Development in a SaaS environment4+ years of direct leadership experienceProven understanding of Customer Success concepts and execution strategiesExperience in building post-sale operations for small and large enterprise customersExperience with leading technical and contract migrations is strongly encouraged
Senior Director of Verification and Validation
A company is looking for a Senior Director, Verification & Validation. ...
Director of Customer Support
Prioritize and maintain the highest level of customer satisfaction through knowledge of customer needs, system performance and teamwork. Partner with cross-functional team members to communicate customer feedback in order to identify and implement process improvements that bring greater efficiency a...
Senior Director of Auditing Methodology
A company is looking for a Senior Director - Dynamic Auditing Methodology (Remote). ...
Senior Customer Success Manager
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalat...
Vice President of Customer Success
A company is looking for a Vice President of Customer Success. ...
Senior Director, Venture Capital and Imp
The Senior Director will be the most senior member of the II & VC team, overseeing all investment work of the program (approximately 20 early-stage transactions a year across both impact and traditional VC mandates). Read the overview of this opportunity to understand what skills, including and ...
Director of Business Development – Senior Living & Hospitality
Are you ready to embark on a pivotal role that sits at the heart of business growth? WSLM is seeking a Business Development Leader, dedicated to steering the expansion of our third-party management business within the senior living and hospitality sectors. As our Senior Living and Hospitality third-...
Director of Customer Support
Prioritize and maintain the highest level of customer satisfaction through knowledge of customer needs, system performance and teamwork. Partner with cross-functional team members to communicate customer feedback in order to identify and implement process improvements that bring greater efficiency a...
Senior Vice Provost for Strategic Enrollment and Student Success
Reporting directly to the Senior Vice President for Academic Affairs and Provost, the new Senior Vice Provost for University Enrollment and Student Success will be a senior member of the Provost's leadership team. The new Senior Vice Provost will bring together the larger enrollment community to inf...
Director of Customer Support
Prioritize and maintain the highest level of customer satisfaction through knowledge of customer needs, system performance and teamwork. Partner with cross-functional team members to communicate customer feedback in order to identify and implement process improvements that bring greater efficiency a...