Last Mile Delivery Operations Manager

At Premier Last Mile , we believe in being proactive, determined and relentless in our pursuit of perfection. We embrace adversity, we run to the fire and we're always seeking like-minded individuals to join our team.

Attitude is the difference between failure and success!

JOB DESCRIPTION

We are seeking a proven Operations Manager who is passionate about customer service and last mile delivery. Our Operations Manager must have a proficient background in the last mile field, with the abilities to oversee all delivery activity for a fast-growing company.

The Manager will work closely with the senior leadership team and report directly to the CEO. We are an energetic company looking for a passionate individual to join our team.

Responsibilities

• Oversee accurate and efficient loading of all vehicles for the delivery of retail home products to the end customer (last mile)
• Ensure service providers are protecting all merchandise
• Ensure service providers are securing all merchandise when loading
• Strictly enforce uniform and on-time expectations
• Document damages, missing items or discrepancies which take place at load out
• Create processes for the following : Cargo claims; Property claims; Service Requests
• Ensure carrier, driver and helper compliance records are in accordance with company policies
• Establish morning, mid-day and evening recap templates
• Measuring driver completion
• Assume daily routing responsibility while sending confirmation calls
• Monitor and relay on-time percentages, damage percentages and completion percentages all throughout the work day.
• Ensure high levels of service, completion and on-time deliveries
• Communicate daily and weekly performance
• Monitor weekly reports to ensure financial goals are being met
• Coordinate with customer service to ensure that all customers are satisfied
• Conduct ride behind evaluation of contractors to determine skill levels and development opportunities
• Ensure all service providers are operating in compliance with DOT and OSHA requirements
• Ensures all claims are charged back to the appropriate contract carrier
• Train and oversee local staff members

Requirements

• Bachelor’s degree or equivalent related work experience
• 5 years of managerial / supervisory experience in the Last Mile, independent carrier business model
• Experience with Microsoft Office and proficient in Excel
• Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends
• Lean, Six Sigma and Constant Process Improvement knowledge and experience
• Experience in warehousing or Third-Party Logistics (3PL)
• Solid understanding maintaining a safe work environment by monitoring and enforcing safety procedures across all departments
• Strong problem-solving techniques and statistical analysis skills
• Entails standing, sitting or walking for lengthy periods of time
• Ability to work and perform in office and warehouse environments

Job Type : Full-time

Shift :

8 hour shift

Experience :

White-Glove Delivery : 5 years (Preferred)

Work Location : One location