Enrollment Specialist - Hybrid (South Jordan, UT)

Enrollment Specialist

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity :

The Enrollment Specialist is a non-licensed member of the client services team and is responsible for executing eligibility tasks for employee benefits clients while ensuring timely execution and compliance with company policy and federal / state law. They will be tasked with driving results from carriers and holding them accountable for meeting established deadlines. The Enrollment Specialist may also handle other ancillary requests including but not limited to address changes, ID card requests, summary of benefits requests, rate questions, etc. Requests may originate from various BenAdmin systems (primarily Employee Navigator) or from other members of the client services team.

Essential Duties and Responsibilities :

• Provides excellent service to internal / external customers concerning their enrollment needs. Activities will include but are not limited to : scrubbing individual applications, submitting to carrier online (or through other means), managing BenAdmin-Carrier EDI / Data Exchange connections, contacting the client for missing information, following up with the carrier to obtain status updates, processing of all group enrollment forms, change forms and ancillary requests, thorough documentation of all calls / emails, work effort and related problem resolution for service requests.
• Support and execute against all miscellaneous projects as assigned.
• Ensure the protection and security of a consumer's personal, confidential and identifiable information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
• Contribute to overall team goals and objectives through team participation and the sharing of individual skills and strengths.
• Other duties as requested or assigned.

Qualifications, Skills and Requirements :

Education, Training and Experience :

OneDigital is an equal opportunity employer. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their protected characteristics.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process.

Thank you for your interest in joining the OneDigital team!