Program Manager (Retail Industry experience)

Title : Program Manager

Level : Associate Director

Hybrid - Knoxville, TN )

Overview :

Join Cognizant as an inspiring leader within the Program & Project Management community. This key role is responsible and accountable for Program Management activities associated with large-scale, complex, multi-service (Application Development and Maintenance, Infrastructure, Business Process, and Digital) programs.

Successful candidates will not only manage delivery objectives but will also have responsibility for customer satisfaction and the client relationships required for successful program delivery.

Key Responsibilities :

Establishes, executes, and oversees program governance (i.e., stakeholder management, communication ceremonies, benefits management, change management, scope management).

Establishes, executes, and oversees delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints / PIs)

Ensures tracking / measurement and progress against established measures and metrics (e.g., bid vs did, SLA, and any other operational or contractual measures)

Provides insights on improvements while ensuring adherence to operational best practices

Drives optimal business value though scope management, change management, and communication ceremonies.

Supports pursuits (and / or runs them as programs) as required

Collaborates with Commercial / Account Team to grow the business by identifying and defining business value opportunities for the client

Establishes and builds relationships with client and other stakeholders for the program

Leads team by supporting and driving career growth, personal / team development, well-being, diversity, and inclusion

Leads and personally contributes to the continuous improvement of the program management community (i.e., best practices, networking, standards, training, tools)

Owns the "activation" (or instantiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent

Required Qualifications :

10-12 years in strategy, operations, process consulting, stakeholder management, project / program delivery within legacy modernization or digital transformations

Project / Program training and certifications (PMI / SAFe 5.0 / Prince II)

Experience in delivering at least 1 or more complex programs involving teams across multiple geographies

Experience in senior stakeholder management, communication, and relationship

Experience being part of deal solutioning and identifying relevant risks

Can present solutions from the Program Management standpoint

Experience in managing client stakeholders across IT, VMO, and business

Adept with multicultural; multi-geo working teams and stakeholders

Experience in contract management

Program delivery experience involving 2 or more service lines

Experience in delivering Transformational commitment, productivity goals, offshoring commitment

Experience in delivering domain capability services or niche technology capabilities or new technologies to the market

Experience in leading / managing structured deals, takeover / acquisition, or divesture programs

Required Education : MBA or Master's degree strongly preferred; Bachelor's degree required

Work Authorization : Must be legally authorized to work in US without the need for employer sponsorship, now or at any time in the future.

Salary and Other Compensation :

The annual salary for this position is between $104,850.00 - $166,500.00 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

• Medical / Dental / Vision / Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term / Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

CB #LI