The WFE Advisor is responsible for the support of WFE users. First point of assistance for prospective students. Will contact account creators as well as request submitters.
Can offer counseling around platform, benefits and other admin issues.
Essential Duties & Responsibilities :
Make outbound calls to contact students signing up for the platform.
Apply a consultative style to determine fit between student's needs and offerings on the WFE platform.
Staff an inbound phone and online queue during established hours of operation.
Monitor inbound email and Live Chat interactions during hours of operation.
Explain the benefits and processes of using WFE to each user based on individual employer requirements.
Provide direct support for students with a technical issue.
Track all prospect and student interactions in our CRM and email systems.
Serve as an escalation point for student issues, as needed.
Job Skills :
Excellent problem solving, leadership, and customer service skills.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations.
Work Experience :
Call Center and customer service experience required.
Proficiency with technology, especially computers, software applications and phone systems.
Post-secondary education industry experience a plus.
Other :
Must be able to lift 25 lbs.
Typical office setting.
Mobility within the office including movement from floor to floor.
Travel via plane, car, and metro may be required to perform this job.
Must be able to work more than 40 hours per week when business needs warrant.
Access information using a computer.
Effectively communicate, both up and down the management chain.
Effectively cope with stressful situations.
Strong mental acuity.
Regular, dependable attendance and punctuality are essential functions of this job.
Other essential functions and marginal job functions are subject to modification.
SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package.
The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge / skills, experience, business needs, geographical location, and internal pay equity.
Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
$21.50 - $32.75 - Hourly
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at [email protected] .
PDN-9d2b6609-3551-4e16-9d1f-b21f82c4a324
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