Restaurant - Food Service
Hotel Resort - Front Desk Agent
Hotel Resort - Front Desk Agent Diamond Resort Flagstaff AZ
Hotel Resort - Front Desk Agent
Company : Diamond Resort
Diamond Resort
Location : Category :
Category :
Restaurant - Food Service
Degrees Required : High School
High School
Employment Type : Full-Time
Full-Time
Manages Others : Requirements :
Requirements :
POSITION REQUIREMENTS
- High School Diploma or equivalent
- Computer proficiency with MS office; Word, Excel and Outlook
- Excellent communication skills
At Diamond Resorts, we have nearly 8,000+ team members who deliver unforgettable vacation experiences to members, owners and guests around the globe each and every day.
Our teams have a passion for hospitality, customer service, and consistently go above and beyond expectations.
Our relentless leaders ensure that our teams stay motivated and engaged, and deliver on our mission, while growing their careers.
Plus, because we're a leader in the vacation ownership industry, Diamond is constantly growing and creating new, innovative ways for our members to vacation.
Diamond Resorts is an Equal Opportunity Employer
Hotel Resort - Front Desk Agent
Diamond Resorts is now seeking Front Desk Agent to join our team at Sedona Summit Resort in Sedona, AZ.
JOB SUMMARY
Under supervision, the Front Desk Agent is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency.
The Front Desk Agent checks in and check outs guests, makes room reservations, and performs Front Desk related functions.
ESSENTIAL JOB FUNCTIONS
- Ensure proper standards of hospitality are provided to all members, owners, and guests on property and / or via telephone.
- Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
- Check in / check out arriving / departing members, owners, and guests, makes room reservations, and performs Front Desk related functions.
- Follow through on member, owner, and guest requests and / or concerns in a timely manner.
- Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages).
- Compute billing charges, collect payments and provide change.
- Post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry).
- Answer the telephone with proper etiquette and transfer calls accordingly.
- Communicate with all internal departments including PBX, housekeeping, engineering, and security.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
- Computer proficiency in Microsoft Word, Excel and Outlook.
- Excellent customer service skills.
- Proficient in time management; the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to change.
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and / or established timeframes.
- Performs well with frequent interruptions and / or distractions.
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