Operations Support Personnel

Are you ready to make a real difference in people's lives? Join the Harris Center for Mental Health and IDD as a Operations Support Personnel.

The Operations Support Personnel is a cornerstone of DDRP ensuring seamless operations and security. The Operations Support Personnel plays a crucial role in supporting, detecting, responding to security incidents, maintaining a safe environment, preventing unauthorized activities, and executing operational activities within DDRP premises.

The primary responsibility of the Operations Support Personnel is to provide onsite support for the day-to-day operations and programming needs (physical plant, meal service, equipment, patient movement, transportation, supplies).

In addition, these personnel are responsible for monitoring and analyzing video surveillance footage to ensure the safety and security of DDRP premises, assets, and personnel.

This role requires a detail-oriented individual with strong problem-solving skills, excellent communication abilities, keen observation skills, the ability to handle sensitive information with confidentiality and a proactive approach to addressing operational challenges.

This position will include travel and serve as back up to the Psychiatric Technicians.

Your Role in Action :

• Operational Support :
• Supports the Operations Manager in coordinating and prioritizing tasks across different operational areas such as :
• Receiving of meals and delivery to appropriate dorms.
• Receiving, storing and distribution of supplies.
• Patient movementTransport to medical clinic on campusTransport to outside appointment off campus Facilitating searches (person, property, dorms, grounds, etc.

randomly, as well as, for cause at intake and upon return from transport.

• Participates in facility inspections to ensure related lock mechanisms, housing units and all surrounding grounds are clean, safe, and secure.
• Prepares reports of needed repairs and submits to Operations Manager.
• Accompany contractors who come on-site to ensure work orders are completed.
• Participates in facility inspections conducted by outside agencies.
• Monitors equipment (TV’s, computer, phones) reports problem to Operations Manager or designee and forwards request for work order or delivery.
• Monitors inventory of equipment.

2.Video Surveillance Monitoring :

• Monitors live video feeds and recorded footage from security cameras and the facility surveillance systems.
• Maintains constant vigilance to identify potential security / safety threats, suspicious activities or violations of security protocols and procedures.
• Identify and promptly respond to security / safety incidents, including unauthorized access, theft, vandalism, or any other suspicious activities.

Take appropriate actions as per established protocols and procedures.

• Maintain accurate and detailed records of security / safety incidents, observations, and actions taken. Prepare incident reports, logbooks, and other documentation as required by the organization’s policies and procedures.
• Ensure that systems are functioning correctly and repot any malfunctions to the appropriate manager for a timely resolution.

3.Psychiatric Technician Duties / Tasks

• Promote a physically and emotional safe environment and communicates information concerning health and / or safety hazards to appropriate staff / authorities.
• Encourages patients to practice proper / basic hygiene care such as eating, bathing and dressing.
• Teach and encourage basic daily living skills.
• Provide behavioral emergency assistance, such as Handle with Care III and basic first aid.
• Report homicidal or suicidal behaviors.
• Monitor and document behavior of patients.
• Performs duties (e.g. vital signs, specimen collection, etc.) as delegated by nursing personnel or assigned by a physician.
• Other
• Demonstrate a positive and professional work ethic, even functioning as a role model to residents and other staff.
• Respects the rights, dignity and privacy of others.
• Utilizes standard precautions appropriate to prevent the spread of infections.
• Complies with agency policies & procedures, accrediting / regulatory bodies and performs contract documentation requirements.
• Special projects or any other related work duties as assigned

What qualifications you will need :

Education :

• High School Diploma or General Education diploma, required.
• Bachelor’s degree or equivalent, preferred.

Experience :

• 3 years of experience required in day to day security and operations related functions.
• Proven experience in operations, administration, or a similar role is advantageous.

Other Key Qualifications :

• Must possess a valid TX Driver’s License
• Must be eligible to become an agency certified driver

Knowledge, Skills & Abilities :

• Must be able to demonstrate basic computer skills including data entry, word processing, excel spreadsheets and other agency required competencies.
• Ability to work independently.
• Ability to handle multiple tasks simultaneously and to prioritize work.
• Ability to perform detail-oriented tasks accurately.
• Ability to maintain absolute confidentiality of all work-related matters.
• Understanding of standard precautions & infections control procedures.
• Knowledge of and the ability to apply Handle with Care intervention techniques (HWC III)
• Effective communication skills (written & oral) within the work environment and provide feedback.
• Ability to adapt to changing work environment.

What else you should know :

• This posting is associated with position #189603
• This position will be located at 2312 Atascocita Road, Humble, TX 77396 .

What we have to offer :

The HARRIS CENTER offers competitive salary, excellent benefits package, retirement plans with company matching, prior service credit towards generous PTO accrual, outstanding wellness programs and professional development.

Employees can also take advantage of business casual dress code, corporate discounts, and gym memberships. New hire referral bonus, discounts are also available on an optional basis.

These include mobile phone service, fitness centers and other wellness amenities.