F&B FRONT OF HOUSE SUPERVISOR

Job Description

Job Description

JOB SUMMARY :

The Food & Beverage Department is a fun and exciting way to join the ski industry and the Monarch family. This department is an upbeat and fast paced environment that provides opportunities to earn and play in the mountains.

Enjoy working in the Food & Beverage environment then the perks of your complimentary Monarch Mountain Season Pass. The position of Front of House Supervisor works closely with the Food & Beverage Manager to ensure the smooth daily operation of Monarch Mountain’s Sidewinder Saloon.

Ensuring that every guest has the best possible food and food service experience by providing excellent customer service directly, as well as through every staff member.

ESSENTIAL DUTIES :

The Front of House Supervisor responsibilities include, but are not limited to the following :

• Be an effective team leader within the guidelines of department and company policies, procedures, and values in fulfillment of Monarch’s mission statement to provide our guests with a quality, personalized mountain experience.
• Work in conjunction with other employees and departments as part of the Monarch team.
• Assist in the scheduling of departmental staff. Cover positions as necessary.
• Assist in the initial and ongoing training and coaching of departmental staff.
• Work in conjunction with other departments as part of the Monarch team.
• Prepare and assist in the oversight of department personnel in the event of an emergency, as instructed by your manager.
• Assist in ordering, receiving, and inventorying.
• Contribute to the maintenance of training materials, manuals, checklists and other documents necessary for the success of the department.
• Provide courteous assistance in problem solving for both guests and employees, escalating to higher authority as necessary.
• Assist in creating and maintaining recipes for all of Monarch’s house made items.
• Ensure the consistency and quality of all products.
• Communicate with Manager on a daily basis and have a system of communication to cover days off to ensure proper information flow.
• Assist the Manager in ensuring that all Health, OSHA, and Building Codes are met to the highest standard.
• Ensure that Monarch remains in compliance with all liquor laws and train staff accordingly, both with initial and ongoing training.
• Attend daily morning meetings to disseminate and receive information to ensure good ongoing pathways of communication and ongoing training.
• Assist in maintaining POS hardware and software, phones, and other devices. Inform Manager of any issues.
• Assist in maintaining all equipment in proper working condition, apprising Manager of any equipment not in good, safe, working order.
• Assist Food & Beverage Manager with menu creation and offer input for daily or weekly specials.
• Other duties as assigned. This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.

PERSONAL ATTRIBUTES :

• Ability to maintain a good attitude and work well with guests and other employees.
• Ability to take direction and follow procedures.
• Ability to speak clearly and pleasantly, and communicate in the English language.
• Is honest and dependable.
• Aware of surroundings and the ability to identify and respond to situational needs.
• Great work ethic.
• Follow established policies and procedures, is supportive of our core values, and sets the example for others.
• Ability to recognize and maintain confidentiality of sensitive materials and situations, including confidentiality of all customer information.
• You should feel comfortable working around large groups of people in a congested area.
• Can handle fast paced and high-pressure environment.
• Must always present a professional appearance.
• Is flexible with hours and days of work. Can work any hours during the business day including mornings, evenings or split shifts, and any days of the week (including weekends and holidays)

JOB REQUIREMENTS :

• Minimum Age : 21
• Legal citizen of the United States or possess other proper work permit authentication.
• High School Diploma or GED required, college degree preferred.
• A valid driver’s license and good, company insurable driving record required.
• Ability to push, lift, and move up to 50 lbs.
• TIPS certification required. Some supervisory and food service / bartending experience preferred.
• Requires working at high elevation (up to 12,000’), with extended exposure to adverse weather conditions, such as severe cold, heavy snowfall, rain, strong winds and intense sun.

JOB TYPE : Winter Seasonal, Full Time (Part Time in October)

COMPENSATION AND BENEFITS :

• Compensation : Proposed hiring rate starts at $24.00 (actual pay will be adjusted based on experience).
• Benefits : Monarch Season Pass and many more! For a full list of benefits visit www.skimonarch.com / jobs

JOB POSTING DEADLINE : August 31, 2024

This job description is designed to cover the general duties and nature of work, not to contain a comprehensive listing of all activities, duties or responsibilities required for this job.

Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

To request accommodations during the application or interview process, please contact HR. Applicants are not required to disclose their age or years of education.