Customer Success Consultant
About the Role
The Customer Success Consultant at Elsevier is instrumental in supporting users of Data-as-a-Service (DaaS) solutions, particularly in the Pharma and Life Science industry.
Their role involves enabling corporate customers to maximize the utility of structured and unstructured data solutions like ScienceDirect, Scopus, Embase, Reaxys or REsNet.
This entails providing guidance on data usage, offering training programs, and addressing technical issues.
Expertise in Biology / Chemistry or Life Science, coupled with understanding of text and data mining tools, is essential for this role.
CSCs collaborate closely with stakeholders such as domain-scientists and data-scientists to understand their requirements and facilitate the effective utilization of DaaS solutions.
Moreover, they liaise between customers and internal teams, ensuring alignment with customer needs and product expectations.
A comprehensive understanding of industry trends and challenges is crucial for CSCs to deliver actionable insights to both customers and internal stakeholders.
In essence, CSCs play a pivotal role in optimizing the value of Elsevier's DaaS solutions, requiring a blend of technical proficiency, customer-centricity, and stakeholder management.
Responsibilities
- Collaborating with Account Managers to devise and implement post-sales engagement strategies for DaaS renewals.
- Assisting DaaS (Data as a Service) Sales Solution Managers (SSMs) in conducting pre-sales needs assessments for intricate opportunities.
- Conducting risk analysis for DaaS prospects and categorize use cases accordingly.
- Recording engagements and associated plans in Salesforce for streamlined tracking and management.
- Facilitating customer onboarding to structured and unstructured DaaS solutions.
- Delivering training and consultancy services to DaaS customers and user groups, emphasizing scientific and, when applicable, technical support.
- Aiding customers in aligning with product and data delivery teams during migrations of APIs or other data delivery technologies.
- Identifying, monitoring, and addressing project risks and issues related to data delivery and structures within Elsevier’s DaaS solutions.
Requirements
- Hold a university degree, preferably in Biology, Pharma, Biochemistry (PhD or master), Data Science, or related fields, or possess equivalent experience.
- Demonstrate a research-oriented background and mindset, adept at addressing R&D challenges using data from literature-based databases.
- Possess the ability to swiftly and efficiently tackle technical and / or biology / life science-related information hurdles.
- Exhibit proficiency in utilizing text and literature-based databases and tools for text and data mining purposes.
- Showcase familiarity with ontologies, taxonomies, and a conceptual grasp of knowledge graphs, which is highly advantageous.
- Embrace an encouraging mindset, motivating scientists and data scientists to effectively utilize Elsevier’s DaaS assets.
- Possess project management skills, with experience in Professional Services being desirable.
- Demonstrate experience in collaborating with international teams.
- Possess excellent English language proficiency, both verbal and written, with a willingness to travel as needed for customer engagements and conferences.
Work in a way that works for you
We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people.
With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer
- Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan
- Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
Customer Success Solutions Consultant
As a Customer Success Solution Consultant, you will report to the Director – Solution Consultant and join a global sales team working with legal professional services firms primarily based in US and Canada. You will be responsible for actively driving and managing the customer success of each ...
Customer Success Consultant
Communication ManagementServe as Point of Contact for customers and Customer Success team as point of technical expertiseSupport customer meetings directly or indirectlySupport internal meetings to enable Sales, Customer Success and product teams with technical expertiseReport project status to cust...
Program Manager - Security Clearance Required
Knowledge of support activities that assist the program manager in assessing what programs are within schedule and cost baselines, be able to recommend viable solutions to problems, and the pursuit of alternative courses of action. Abacus Technology is seeking a Program Manager to provide acquisitio...
Enterprise Account Executive
Astound Broadband is currently searching for an Enterprise Account Executive in our Boston, MA office. Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and syste...
Enterprise Account Manager
Experience in technology sales, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies. Enterprise Account Manage...
Sr. Customer Success Renewal Manager
Lead Customer Success Managers and Sales partners in driving large renewal negotiations across our customer base to ensure quarterly and annual renewal numbers are met or exceeded. Senior Customer Success Renewal Manager. Customer Success Organization in driving a portfolio of customer renewals for ...
Mid-Market Account Executive (LATAM)
Mid-MarketAccount Executive (LATAM). Collaborate with Sales Development, Customer Success, and Marketing teams to develop and execute account plans. ...
Stack Emissions Testing- Project Manager
Support Stack Emissions Testing Operations Managers. Train and mentor Project Scientists (Field Technicians) on field procedures, test methods, calibrations, etc. Must have a minimum of 2 years of experience leading stack emissions testing projects in the field. Project Management experience, to inc...
$250/hour Paid Market Research Study for IT Project Managers in the Financial Sector
CEO, COO, CMO, CFO, CTO, SVP IT, VP IT, SVP Sales, VP Sales, SVP Marketing, VP Marketing, SVP Ops, VP Ops, SVP HR, VP HR, SVP Finance, VP Finance, IT Leader, IT Manager, IT Director, Senior IT Manager, IT Administrator, IT Project Manager, IT Supervisor, Software Development Executive, Software Deve...
Sales, Operations, Account Managers, VPs & Directors Own Your Own Business
Gain access to superior operational guidance, back-office accounting, innovative marketing assistance, and cutting-edge technology. ...