Technical Services Specialist (Ingram Library Services)

Overview

Ingram Content Group (ICG) is hiring two Technical Services Specialists to contribute to our Library Services (ILS) team in LaVergne, TN just outside Nashville.

In this role, you will perform and learn all aspects of daily ongoing support for smaller ILS customers, including basic account setup, integration, EDI / ipage setup, grid setup, and testing. You will serve as first-tier contact for operations staff for basic product support, customer supply reorders, and profile clarification. You will perform basic onboarding activities for smaller ILS clients, communicate timelines and project plans to libraries, and ensure the effectiveness of the plan during the setup phase. You will coordinate and communicate all issues between Ingram and smaller libraries and track issue resolution to completion until the library\'s accounts are in production. You will provide basic ongoing support for smaller ILS customers post-account setup by handling maintenance requests, troubleshooting, research, and resolution of cataloging and processing related issues. The Technical Services Specialist maintains a positive attitude and fosters a positive customer experience while meeting or exceeding customer expectations.

You love supporting one library, but what if you could support thousands?

At Ingram, our Library Services teams curate titles and services for a wide range of libraries, from small and rural libraries to multi-branch urban library systems. We focus on providing exceptional support to our library customers by improving workflows and processes with content, shelf-ready services, collection development and analytics — all while developing and maintaining lasting relationships with our clients. Our teams collaborate and innovate with a variety of skilled professionals and manage projects with quality and profitability in mind.

The world is reading, and our goal is to connect as many people to the content they want in the simplest ways. If you share that passion and are seeking an opportunity with a fast-paced, customer-centric company offering a competitive salary and benefits, we can\'t wait to meet you!

Required Qualifications

• Bachelor\'s degree or directly related year-for-year experience
• 2 years of customer service experience

Preferred Skills

Key Responsibilities

Perks / Benefits

About Ingram

The world is reading, and Ingram Content Group connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram\'s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO statements

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