New Lease Up Specialist/ Leasing Agent

Job Description

Job Description

Salary :

TITLE : Leasing Specialist

REPORTS TO : Property Manager

FLSA STATUS : Non-Exempt (hourly)

The Leasing Specialist (LS) is responsible for leasing apartment homes and maintaining a high level

of occupancy in the community. The LS responds to all rental inquires using appropriate sales

techniques, marketing plans, and approved marketing material. Metropolitan Holdings is dedicated to

exceptional customer service, which includes interactions with residents, guests, and co-workers.

Employees are expected to use their best judgment in determining the most appropriate course of

action, using customer service as a guiding principle.

JOB DUTIES :

Leases apartment homes - greets prospective residents, determines their needs and preferences,

professionally presents community and specific apartment homes available; communicates features and

benefits; answers incoming calls and handles each with professionalism; completes guest card

information form on all prospects and follows up as appropriate; enters all guest cards and

applicants into computer system same day; accurately completes leases and renewal applications,

assists with verification, and notifies prospective residents of results; generates miscellaneous

• resident communication as needed; maintains awareness of local market conditions and trends;
• contribute ideas to the Manager for marketing property and improving resident satisfaction;

maintains a professional and friendly atmosphere in the leasing office and other areas where

prospective residents and residents meet; maintains a professional appearance in accordance with

uniform requirements.

Completes opening and closing duties in accordance with company business hours on

weekends and / or other times as directed by manager; physically inspects property when on grounds,

picks up litter, and reports any service needs to the maintenance staff; inspects move outs and

vacancies as needed; ensures a neat and clean appearance of the clubhouse; cleans areas as needed;

inspects models and market ready vacancies daily to ensure cleanliness.

Monitors and collects accounts receivable and delinquencies; compiles accounts payable for

Property Manager’s disposition; assists with turnover activities, i.e., determining charges for

damages by occupants; inventories office supplies and reports needs to Property Manager; organizes

and files leases, reports, and other business related documents; assists Manager in

preparation of daily and weekly reports, resident communications, move-out inventory, market

surveys, etc; assists in handling resident issues, including service requests, in a timely manner;

distributes written communication to residents as needed.

Perform other duties as assigned.

PERFORMANCE OBJECTIVES :

Include, but not limited to :

• Marketing & Leasing
• Conversion & Closing Ratios
• Maximizing Financial Results
• Collection of Rent and Other Fee Income
• Market & Rent Comp Knowledge
• Minimizing Down Days
• Customer Service

PREFERRED KNOWLEDGE, SKILLS, EDUCATION and EXPERIENCE

• High school diploma or equivalent combination of education, training or experience.
• Property Management experience preferred.
• Basic math skills and computer programs and platforms.
• Must be detail oriented and organized.
• Able to work overtime and emergency call in.
• Must be able to communicate effectively verbally and in writing.
• Must be able to read and comprehend the English language.
• Valid Driver’s License and reliable transportation.

WORK ENVIRONMENT

The LS works on-site at an apartment community and interfaces with external / internal customers,

residents, and vendors on a regular basis. Depending on the property, hours range from 8 am 7 pm.

LS may be scheduled to work weekends (Sat / Sun). Must be available to work over-time as needed. The

LS should be flexible and readily available depending on the needs of the property.

PHYSICAL REQUIREMENTS

• Must be able to reach and grasp with hands and arms.
• Able to stand, crawl, crouch, stoop, squat and kneel for prolonged periods of time.
• Able to regularly lift objects weighing 25 pounds to waist height.

This job description does not include all duties to be performed by the incumbent. Employees will

be required to perform additional duties as directed by their supervisors. All duties and

responsibilities are essential job functions and requirements and are subject to possible

modifications to reasonably accommodate individuals with disabilities.

CORE VALUES

Metropolitan Holdings is dedicated to exceptional customer service, which includes interactions

with residents, guests, and co-workers. Metropolitan Holdings employees are expected to use their

best judgment in determining the most appropriate course of action, embracing and upholding the

Core Values as their guiding principle.

Live with Integrity

The quality of being honest and having strong moral principles is paramount to the success of our

organization.

Are Accountable

We are accountable to ourselves.

Our success is a result of what we do.

Are Humble

We are humbled by the opportunity to serve each other in our organization with a low

self-preoccupation. No egos and no jerks.

Bring Tremendous Effort Everyday

To be the best we can be we have to enthusiastically bring passion, tenacity, and energy every day

to what we do.

Look At Things Creatively

We challenge ourselves to break out of established patterns in order to look at things a different