Summary / Objective
Under limited supervision the Billing Support Rep will serve as the day-to-day first line of contact for vendors, staff, clients, patients and guests, handling phone calls in addition to day-to-day office responsibilities to support the RCM billing team.
Essential Job Functions
- Management of inbound and outbound office correspondence :
- Inbound calls : handle or transfer to appropriate person, to include customer service calls for all US clients
- Inbound faxes : distribute to appropriate person or team
- Inbound mail : sort and scan to India teams
- Outbound mail : prepare through postage meter
- Support remote staff schedules with in-office needs / resources
- Support RCM billing team operations :
- Print and mail Epic-generated letters to patients
- Process correspondence that India has filtered / forwarded
- Process returned mail
- Lockbox management : research and approve / resubmit lockbox exceptions for deposit
- Scan vendor invoices and load checks for overseas Accounts Payable team to print
- Claim run process support
- Additional billing-related tasks identified operationally
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Under limited supervision the Billing Support Rep will serve as the day-to-day first line of contact for vendors, staff, clients, patients and guests, handling phone calls in addition to day-to-day office responsibilities to support the RCM billing team. Support RCM billing team operations:. Outboun...
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