Client Relationship Coordinator

ProHome is a people-centric, dynamic, and thriving Wichita-based Company that is hiring a Client Relationship Coordinator position to provide an excellent customer experience.

You will collaborate closely with our partners to assist customers with service requests, questions, and / or concerns. Our primary goal is to provide excellent customer service and ensure high customer retention.

Excellent organizational skills, phone etiquette; written and verbal communication skills are required. ProHome is committed to creating a culture of those who challenge the status quo, ask great questions and people who can thrive in their environment.

What we're looking for?

• 6-10 New Hires to Start May 6th
• You must have prior administrative or clerical experience. If you have any prior account manager, call-center, collection agency, property management or residential construction knowledge or experience, we encourage you to apply.
• You must be able to pass a customer service and communication assessment prior to an interview.

What we offer?

• Health, dental, vision, life, and disability insurance benefit plans.
• 401K.
• Employee Assistance Program.
• Paid Training.
• Game room & fitness center at the office.
• Spot awards, Teammate of the month and employee referrals.
• Opportunities to learn and grow.
• Quarterly incentives.

Office location - Downtown Wichita. After 8-10 weeks of training : Hybrid work environment (At Home and in Office). Full-Time Monday - Friday 8 am - 5 pm.

You must reside in Wichita, KS or the surrounding area!

Responsibilities :

• Serve as the lead point of contact for a group of homeowners, sub-contractors, builders & developers within assigned territories.
• Respond to customer inquiries, claims & requests for service calls.
• Coordinate subcontractors to meet contractual conditions of performance.
• Prepare reports and document job status and completion.
• Become and remain proficient in our services and the associated terminology.
• Plan, organize & officiate builder meetings.

Qualifications :

• Bachelor’s degree preferred or equivalent combination of education, training, and experience.
• Strong attention to detail and organizational skills, capable of holding sub-contractors to expected timelines.
• Friendly relationship builder with customer service excellence.
• Team player who enjoys working with a close-knit team.
• Proficient professional business communication written and oral.
• Exceptional follow-up, problem-solving, and conflict-resolution skills.
• Must be able to successfully use a CRM system, internet & office programs.

We are not approving any work authorizations at this time and we will only contact candidates that have been screened for an interview.

About ProHome :

Since 1983, ProHome LLC has been committed to being a visionary leader in the new construction industry by providing reliable and innovative warranty management services.

ProHome partners with builders and developers to manage the builder’s warranty process including conducting walk throughs, creating punch lists, and managing warranty claims with homeowners and subcontractors throughout the life of the warranty.

Located in Wichita, KS we provide services to builders and developers across the US.