Client Services Technician Entry Level

About Us

Pace® Analytical Services

Pace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network.

Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and more are safe.

Job Description

NOW HIRING for a Client Services Tech at our Green Bay Environmental Lab!

The Pace Analytical Green Bay Environmental Lab is a leading environmental laboratory located in Green Bay, WI. We are adding a full-time team member to the Client Services Department as a Client Services Technician.

This entry level position can begin your career in environmental science. No Experience required! We train on the job! The successful candidate will be responsible for sample custody and support to our Project Management team.

Apply today to discuss your new career path!

The starting pay is $16.00 / hour. With a pathway of set pay increases based on accomplishments. Ask about our Milestone Program.

SUMMARY :

Responsible for shipping and receiving, processing, and administration of samples, which involve knowledge of fundamental lab and administration policies, programs, and practices while completing appropriate forms, documents, and databases.

These roles can provide a variety of services in the maintaining of information, shipping, receiving, samples and materials, and related areas.

ESSENTIAL FUNCTIONS :

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

1. Provides a variety of services using warehouse and lab support knowledge covering multiple areas of sample administration, including receiving, scanning, storage, preparation, shipping, and disposal;

samples involve fundamental administration.

2. Reviews, completes, and processes various standard types of logs, documents, databases, and related materials and information.

3. Picks up, transports, and delivers samples, documents, materials, and other items as needed.

4. Cleans, maintains, and stocks supplies, tools, paperwork, and related items; disposes of materials and samples using well-established guidelines and instructions.

5. Determines short-holds and rush samples and prioritizes based project requirements.

6. Provides fundamental support in the application and assistance to staff and management regarding sample, equipment, and shipping / receiving administration policies, programs, and practices.

7. Assists in the review and implementation of sampling, equipment, and shipping / receiving administration policies, practices, and programs to meet organizational, operations, and management needs.

8. Assists with ensuring compliance with applicable laws, rules, and regulations; receives guidance and direction or escalates when required.

9. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.

10. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff;

acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and Experience :

High school diploma or equivalent; experience in related work is preferred; OR an equivalent

combination of education, training, and experience. One year of experience in a lab or office

setting is preferred.

Required Certificates, Licenses, and Registrations :

Continued employment is contingent upon all required licenses and certificates being maintained in active

status without suspension or revocation.

Valid Driver’s License is often required.

Required Knowledge and Skills

Required Knowledge :

• Fundamental principles, practices, and techniques of sample and lab administration.
• Fundamental principles, practices, and techniques of shipping and receiving.
• Understanding of the daily administration and oversight of sample programs, policies,

and procedures.

• Safe driving principles and practices.
• Fundamental methods to resolve sample administrative or technical problems,

questions, and concerns.

Ability to learn standard applicable organizational policies and procedures on sample,

equipment, and shipping / receiving administration.

• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe,

effective, and appropriate operations.

Correct business English, including spelling, grammar, and punctuation.

Required Skills :

Performing fundamental sample, equipment, and shipping / receiving administration

duties in a variety of assigned areas.

• Providing standard support within varied sampling and shipping / receiving functions.
• Serving as a team member working with customers and projects.
• Safely operating a motor vehicle
• Operating in both a team and individual contributor environment.
• Interpreting, applying, and explaining organizational policies and procedures.
• Maintaining databases, forms, documents, and related informati0n.
• Using initiative and judgment within established department policies and procedures.
• Using tact, discretion, and prudence in working with those contacted in the course of

the work.

• Performing effective oral presentations to groups and peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives,

and activities.

PHYSICAL / MENTAL REQUIREMENTS :

The physical demands described herein are representative of those that must be met by an employee to

successfully perform the essential functions of the job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Mobility to work in a lab and office setting, use standard office and lab equipment

and stamina to sit for extended periods of time; exerting up to 50 pounds of force

occasionally and / or up to 20 pounds of force frequently to lift, carry, push, pull or

move objects; vision to read printed materials and computer screens; and hearing

and speech to communicate in person or over the telephone.

WORKING ENVIRONMENT :

Work is performed in a lab and office setting. Work is subject chemicals, fumes, gasses,

noxious odors, and related items in a lab and samples setting.

Additional Information

Benefits

80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Work Schedule Tuesday-Friday, 9 : 00 AM to 6 : 00 PM & Saturday, 8 : 00 AM to 3 : 00 PM