Restaurant Manager – C167

Why people LOVE working for this company!

• Locally Owned Restaurant Group
• Nine stores located in KY
• NO Late Night, NO Bar Crowd
• 100% Promote from Within

Position Overview & Responsibilities

• Promote, work, and act in a manner consistent with the mission of company.
• Ensure guest satisfaction and great service. Maintain an environment that is clean, safe, and enjoyable to guests and employee’s.

Able to de-escalate situations and manage any issues / complaints with a guest dining experience. Fix the problem!

• Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with Cattleman’s Roadhouse policies and procedures.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Compile and balance cash receipts at the end of the day or shift.
• Perform various financial activities, such as cash handling of server’s checkouts, and deposit preparation.
• Supervise and participate in kitchen and dining area cleaning activities.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Ensure that all products are received in correct unit count and condition. Keep food storage areas clean and organized.

Report any product issues to food rep.

• Help control inventories of food and alcohol at proper levels and report shortages.
• Help keep equipment maintained and clean on a daily basis. Report any maintenance of equipment or building.
• Maintain employee files and daily reports organized in filing system.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Daily prep sheets of food, production, and cleanliness of work station.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Work with GM on sales projections to schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
• Be knowledgeable of restaurant policies regarding personnel.
• Perform personnel actions, such as hiring and terminating staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
• Give feedback to staff to help them grow in their roles. Improve service or food quality.
• Continually strive to develop staff in all areas of managerial and professional development.
• Ensure alcohol laws are being followed with regards to consumption of guests.
• Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s daily cleaning lists.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operation.

Benefits

• Benefits - 100% Employer Paid Medical, Dental & Vision Insurance - Single AND FAMILY
• Vacation - 2 weeks / year - eligible after 6 months
• Profit Sharing - 100% Employer Funded

Position Requirements

• Minimum of one or more years experience in managing a restaurant (or similar) operation, and three or more years working in hospitality business
• Experience in full service (or quick service) restaurant with proven results in managing restaurant staff while maintaining the highest quality of service standards.
• Proficient in leading and developing people.
• Ability to prepare food and follow specific recipes.
• Possess a high level of energy and be willing and able to perform every function within the restaurant, and be very hands on.
• Be very personable, and be able to build and create relationships with our guests.
30+ days ago