Description
This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously introducing products and services that meet the client needs.
Job expectations include ensuring clients are quickly connected to the appropriate teammate in order to meet the needs and execute against the Life Priorities Strategy and educating clients on conducting simple transactions through self-service technologies.
Responsibilities :
- Executes the bank's risk culture and strives for operational excellence
- Drives the client experience
- Grows business knowledge and network by partnering with experts in small business, lending, and investments
Skills :
- Active Listening
- Adaptability
- Attention to Detail
- Collaboration
- Customer and Client Focus
- Client Experience Branding
- Client Solutions Advisory
- Conflict Management
- Referral Identification
- Relationship Building
- Account Management
- Business Acumen
- Business Development
- Critical Thinking
- Emotional Intelligence
Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent
Shift :
1st shift (United States of America)
Hours Per Week :
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