Physical Security Director

Physical Security Program Manager

This position is responsible for the development, administration, and maintenance of a holistic organization-wide Physical Security Program to ensure the physical safety of Credit Union personnel, members, and visitors in all facilities and the protection of property and assets. Partners with the Executive Leadership Team, department leaders and other Credit Union personnel to ensure compliance associated with regulatory laws and best practices / guidance. This position serves as the Credit Union Security Officer and is the primary contact for law enforcement and emergency service personnel to ensure proper emergency planning and communication.

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Salary range for this position is $119,078.70 - $139,216.74 with a progressive benefit package.

Essential Duties And Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

• Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Responsible for development, administration and maintenance of the Credit Union Physical Security Program and ensures it is administered as written in conjunction with various departments including but not limited to Human Resources, Information Technology, Retail Enablement, Regional Managers, Internal Audit and Compliance and Risk. Maintains a strong understanding of financial institution requirements for staff training on Physical Security in accordance with the Bank Protection Act. Maintains a strong understanding of financial crimes, loss prevention, and associated industry and geographical trends impacting financial institutions and the financial services industry by attending conferences, seminars, and webinars related to Credit Union Physical Security and developing / maintaining an external professional network.
• Develops Physical Security Training for Credit Union new hires as well as annual Physical Security Training for existing Credit Union personnel.
• Serves as the first point of contact and makes decisions concerning security issues of members engaged in threatening behavior or actions towards GreenState personnel and property.
• Serves as the primary contact for law enforcement / dispatch centers during external and internal investigations. Includes sharing video footage requested by law enforcement personnel.
• Develops and maintains appropriate Physical Security-related equipment and devices at branch offices, cash tracking devices, burglary alarm configuration, etc. Makes decisions as to the strategic planning of devices needed, device placements, and conducts training for branch personnel on device operations and procedures. Coordinates with Facilities and Information Technology as necessary for implementation.
• Ensures positive working relationships with external Physical Security-related vendors.
• Reviews and approves invoices for purchasing and installation of security devices necessary for asset protection.
• Responsible for gathering personal items of personnel who are relieved of duty and returning personal items to the address provided.
• Monitors security camera systems for internal and external suspicious behaviors.
• Trains personnel on Physical Security processes and procedures including but not limited to fire drills, tornado drills, active assailants and robberies.
• Collaborate with Human Resources personnel on drafting Physical Security-related narrative in the Employee Handbook.

Job Requirements / Expectations

Reporting Relationship

Reports to the SVP / Enterprise Risk Management.

Supervisory Responsibilities

This position is not responsible for the supervision of others.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO / AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #LI #ID