Assistant Manager - Evening

JOB PURPOSE : The basic function of the Evening Assistant Operations Manager is to oversee the cleaning technicians to ensure that the agreed-upon service schedules and scope of work are maintained with optimum efficiency, safety, profit, and client service on all projects.

DUTIES & RESPONSIBILITIES :

• Support Operations Manager with scheduling, work authorization, time goal management, and customer service.
• Report disciplinary issues promptly and conduct account inspections.
• Manage documentation, including paperwork and account inspection notes.
• Handle staff management tasks such as filling in for absent employees, organizing labor, and conducting performance reviews.
• Recruit and train new employees, learn specialty cleaning tasks, and communicate effectively with the manager and cleaning technicians.
• Collaborate on strategies for new accounts
• Promote health, safety, and PPE compliance for technicians
• Set up new accounts efficiently and ensure completion of all checklists and sign-off sheets.
• Identify upsell opportunities in the field.

QUALIFICATIONS

Education :

Preferred : High School graduate

Experience :

• Minimum of 1 year as Certified Cleaning Supervisor
• Minimum of 2 years of commercial cleaning or related cleaning experience

License and Certification :

• OSHA 10 Certification
• OSHA 30 Certification
• ISSA Basic and Advanced Certification
• Daigle Leadership Academy

Expectations :

• Provide Superior customer service
• Exhibit entrepreneurial mindset that’s hard-wired toward learning, change and self-awareness.
• Create a positive work environment and develop positive work relationships with others to include staff, clients, and vendors.
• Ability to be resilient, flexible and responsive to the changing needs of the business, the industry and clients.
• Ability to collaborate with the leadership team, management team and staff to ensure ongoing improvement and profitability of the company.
• Take initiative in troubleshooting and problem solving with a solutions-based focus.
• Ability to work independently and within a team.
• Ability to prioritize and reprioritize as needed to achieve expected results for self and others.

Expectations (continued) :

• Analytical and observational skills that demonstrate an ability to work unsupervised, supervise others, follow company policy, and interact effectively with employees and clients.
• Detail oriented with strong organizational skills.
• Model accountability, measure progress and hold self and others accountable for desired results.
• Maintain a high level of confidentiality.

Knowledge & Skills :

• Excellent written and oral communications skills, including :
• Working knowledge of Spanish is desirable, but not required.
• Using analytical and observational skills, which show an ability to work unsupervised, supervise others, follow company policy, interact with employees and clients, and schedule work in stressful situations.

Working conditions :

• Fast-paced environment requiring flexibility, adaptability and resilience in a wide variety of work situations.
• Customer service may include interacting with challenging clients and tight deadlines.
• General office environment, with low to medium noise, low to medium heat and cold, and low to medium dust levels.
• May be exposed to high dust, heat and noise levels when visiting field job sites and / or client locations.
• Occasional emergency calls after hours, holidays and on weekends.

Physical requirements :

• Body Positions : Standing, sitting
• Body Movements : Walking, stooping, bending
• Sensory Abilities : Sighted, voiced, and hearing. Close, color, and peripheral vision with ability to adjust eye focus.
• Lifting : Low up to 20 lbs.

Reasonable accommodations will be made for individuals with disabilities to fulfill the essential tasks of this position.

One-Stop Shop

Tired of spending time managing the maintenance of your building? Sick of asking multiple companies for estimates on your regular building maintenance items?

Fed up with mediocre results in regards to these items? Well we can help!

Our goal is to help make your life simpler and allow your team to focus on what they do best : growing your business.

Not only do we provide routine cleaning services, in addition we also offer the full range of janitorial services for your home of office.