Lead Operations Support Representative

Lead Operations Support Representative

Illinois American Water is seeking a Lead Operations Support Representative to join our team in Woodridge, IL. As an administrative professional, you will get the opportunity to support our internal and external customers in many ways. The Lead Operations Support Representative will be responsible for local payroll processing, ordering office and Union items, handling incoming / outgoing mail, and a variety of key office functions. Our ideal candidate will have experience working in an office setting, be a team player and a strong communicator.

Position Details

Posted Range : $18.50 / hour-$29.38 / hour

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and / or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and / or regulatory compliance.

Key Accountabilities

• Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues / receipts, purchase orders, customer payments, and bank deposits.
• Research, compile, and update information in various systems, including database, spreadsheet and word processing programs.
• Maintains financial and / or other business records, journals, and ledgers.
• Interacts with internal / external customers regarding various issues and provides any additional assistance.
• Researches and resolves critical customer questions, concerns, difficulties, inquiries and / or problems.
• Production chemical ordering.
• Maintain production employee scheduling.
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime.
• Compiles and reviews numerous multifaceted reports on a daily / weekly / monthly basis.
• Performs other duties as assigned.

Knowledge / Skills

Experience / Education

Certifications / Licenses

Work Schedule

Work Environment

Travel Requirements

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates