Member Support Operations Representative (MSR 2)

Job Description

Job Description

Be the Voice That Makes a Difference Join a Purpose-Driven Team at HealthCare Associates Credit Union

Are you someone who thrives on helping others, solving problems, and creating positive experiences? At HealthCare Associates Credit Union, we're not just another financial institution-we're a mission-driven team dedicated to helping our members "Bank Healthy" by providing exceptional service and personalized financial solutions.

Why You'll Love Working With Us :

• Salary Range : $22.75-$27.30 / hr (Actual compensation will be determined using factors such as experience, skills & knowledge)
• 35-hour work week
• 4 weeks of paid time off
• Federal holidays off
• No working nights
• Opportunity for quarterly incentives
• Full benefits package
• 401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay)

Details :

If you are committed to customer service and a desire to learn, we will train you (financial institution experience preferred, but not required).

We take care of you so you can take care of our members!

About the Organization :

We are a full-service, credit union serving members of various Health Care organizations.

About the Position :

A key component of this role is to identify the financial needs of each member and recommend an appropriate quality financial solution. In addition, this position will have the overall responsibility of providing the members with accurate, efficient, and courteous service focusing on the following : opening of new accounts; maintaining member records; responding to member needs; processing member transactions through the mail, by phone, online or in person; accurately balancing work. The processing of Zelle, Bio-Catch, fraud and report monitoring are also a major responsibility. This team is also responsible for providing back-up Contact Center support, both from a queue and documentation processing perspective, as well as, branch support during staff shortages.

Duties and Responsibilities :

Member & Staff Service

Process New Accounts

Maintain Membership Records, Documentation and File Maintenance

Respond to Member's Needs, Inquiries and Requests

Process Members Mail in Transactions

Process Members Walk in Transactions

Accurate Balancing

Zelle Processing, Review, Analysis and Support

Bio-Catch Monitoring and Review

Report Monitoring

Fraud Processing, Review and Member Reimbursement

Audits

Other

Knowledge, Skills and Abilities :

Qualifications :

HACU is an Equal Opportunity Employer

This is an onsite position

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