Enterprise Customer Success Manager

Job Description

Job Description

We're Changing the Rentals Industry

We're a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry.

Originally known for building and operating one of the U.S.'s largest rental marketplaces, Rentable, we have since expanded our portfolio to include two high-growth products : an AI mar-tech solution and ApartmentIQ, a category-leading competitive intelligence software.

We're a 100% remote team of 90+ spread across the U.S. from coast to coast. We operate on a strict no a holes policy, and are proud to have built a community of highly performant people that take our work seriously, but not ourselves.

And, we're looking for exceptional people to help further accelerate our growth.

While we've raised $30MM+ to date from some of the world's best investors, we're profitable with a strong balance sheet and an indefinite runway.

We pride ourselves on achieving rapid growth without having to incinerate capital.

If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.

The Role

As an Enterprise Customer Success Manager for the ApartmentIQ product, you'll play a pivotal role in driving customer relationships that promote growth and retention.

You will work closely with customers to increase customer adoption, identify and close opportunities for growth. You will also own the renewal and work with cross-functional stakeholders to minimize churn within your book of business.

To be successful, you must have an in-depth knowledge of company products, services, partner integrations, and client business practices and possess effective communication skills.

A genuine desire to understand the client's business and provide value through actionable insight is expected in this critical role.

Responsibilities :

• Proactively manage a portfolio of Enterprise & large mid-market customers.
• Identify and work cross-functionality to remediate clients at risk.
• Develop and build strong relationships with key customer stakeholders.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Provide a high level of actionable insight and data analysis to your customers.
• Meet with top accounts in person twice per year as part of attending a trade show or a separate trip.
• Provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
• Identify and close opportunities for growth.
• Demonstrate an increasing level of knowledge and comprehension of Rentable products.
• Accurately document and update client records, notes, and interactions (Salesforce, Asana, etc).
• Ensure compliance with Rentable best practices while following policies and procedures
• Consistently meets OKRs and KPIs as communicated by your manager.
• Provide veteran insight within the Client Success organization. Act as a mentor for entry-level CSMs.

Qualifications :

• Extensive experience in a client-facing / account management role (5+ years)
• Business savvy with a consultative, problem-solving, approach
• Proven track record of success with a verifiable history of exceeding customer success goals
• Experience with Salesforce (or similar CRM systems)
• Proven ability to work in a fast-paced, team-centered work environment
• Prior experience in SaaS, multifamily, or PropTech
• Technical aptitude and ability to identify alternative solutions to customer issues
• Ability to handle multiple, critical, high-priority issues with a sense of urgency
• Proficiency with Google Suite Products
• Excellent communication skills verbal, written, and interpersonal with strong active listening skills
• Ability to demonstrate effective problem-solving skills and strong client orientation
• Detail-oriented and dependable, with a positive and inquisitive attitude
• Exhibit a high degree of self-motivation, drive, and a proactive nature
• Bachelor's degree or higher

Why Rentable :

• 100% remote workplace
• Competitive Compensation
• Open Vacation Policy (you take vacation whenever you want)
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program

If you need assistance and / or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.