ServiceNow Business Analyst

ServiceNow Business Analyst

The ServiceNow Business Analyst helps organizations optimize and streamline their processes using the ServiceNow platform.

They gather business requirements, analyze workflows, and design solutions within ServiceNow to improve efficiency. They also act as a liaison between stakeholders and technical teams to ensure the platform meets business needs..

This is an onsite position in Suwanee, GA!

Key Responsibilities

Requirements Gathering

Work with stakeholders to gather and document business requirements for ServiceNow solutions, ensuring alignment with business objectives.

Process Improvement

Analyze business processes and workflows to identify areas for optimization using ServiceNow modules like ITSM, HR, or Customer Service Management.

Collaboration

Collaborate with development teams and stakeholders to design and implement solutions within ServiceNow that meet business needs.

Data Integrity

Ensure accurate data entry and workflow processes within ServiceNow. Implement best practices for data management and auditing.

Reporting

Create and present reports on system usage, performance metrics, and business outcomes to stakeholders.

Tool Optimization

Configure and customize ServiceNow to align with business processes. Recommend and implement improvements to enhance system efficiency.

Qualifications

Education

Bachelor’s degree in Business, IT, or a related field, or equivalent experience.

Experience

Experience with ServiceNow modules like ITSM, HR, or Customer Service Management, and business process analysis.

Skills

In-depth knowledge of ServiceNow and ITIL principles. Strong analytical, problem-solving, communication, and stakeholder management skills.

Certifications

ServiceNow Certified System Administrator or Certified Application Specialist preferred. ITIL Foundation certification is a plus.

What’s In It for You?

• Join a family-oriented company.
• Flexible work schedule with opportunity to work remote

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

At this time, our client is only able to consider candidates for W2 employment.