Technical Services Coordinator/Admin

Overview

Why Work At Multiquip?

Multiquip Inc has been in business for almost 50 years, with our parent company ITOCHU International Inc. ranks 71 out of the Fortune Global 500 companies to work for.

We are one of the largest, diversified manufacturers and suppliers of excellent quality products. Multiquip’s comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting.Join our team!

We are looking for a dedicated and detail-oriented Technical Services Dept Administrator to join our team. In this role, you will play a vital part in maintaining and updating service department web content including ASC contact information, FSM maps, and TI Postings.

Your responsibilities will extend to efficiently managing ASC contracts through SysAid helpdesk, DocuSign, and email systems, as well as organizing relevant documents into SharePoint.

Collaborating with subject matter experts, you'll create and edit department technical information documents, ensuring they align with established templates.

Additionally, you will be responsible for monitoring both internal and external campaigns, producing comprehensive reports for department management, and overseeing the tracking of technical training for internal and external technicians.

Proactive customer interaction is a key element, as you manage incoming customer down lists and provide essential market information reports.

Safety coordination and GeoTab reporting are also within your purview, as you work closely with EH&S departments and manage vehicle usage reports.

Moreover, your role will encompass office support tasks, including organizing meetings, assisting with shipments, and coordinating various office duties.

You'll play an integral part in maintaining the organized structure of SharePoint, managing product software files, and tracking production changes and campaigns.

Your ability to work independently, handle sensitive information with trustworthiness and integrity, and maintain meticulous attention to detail is essential.

Please note this position is a hybrid position and is based in San Bernardino, CA or Lewisville, TX.

Responsibilities

Essential Duties and Responsibilities :

• Web Service Content Management : Maintain and update web service content, including ASC contact information, FSM maps, and TI Postings.
• ASC Contract Management : Handle ASC contracts using SysAid helpdesk, DocuSign, and email systems,and organize relevant documents into SharePoint.
• Technical Information Documentation : Collaborate with subject matter experts to create and editdepartment technical information documents, ensuring they adhere to the template.
• Campaign Tracking and Reporting : Monitor both internal and external campaigns, and preparecomprehensive reports for department management.
• Service Training Management : Oversee the tracking of technical training for internal and externaltechnicians, analyze reports to identify training needs, and assist in coordinating field class support items and certifications.
• Customer Down Lists : Manage incoming customer down lists, proactively call customers as directed orwhen needed.
• Market Information (MI) Reports : Prepare and submit MI reports, lead meetings, document meetingbullet points and action items, and analyze data to identify failure trends while updating system functions and reporting status.
• Safety Coordination : Collaborate with EH&S departments to identify training needs through Evotix, assist in scheduling, and manage the procurement of necessary safety items.
• GeoTab Reporting : Collaborate with EH&S to generate vehicle usage reports and other trend analyses for the tech services fleet.
• Office Support : Assist in various office duties, such as creating shipment labels, scheduling shipments, packaging items, arranging pickups and deliveries for special requests, and coordinating meetings and lunches.

Additionally, load technical USBs and provide support for other office tasks.

• Meeting Organization : Organize and lead meetings, track meeting notes and action items, and provide support for preparations and logistics related to meetings and training sessions in the San Bernardino training room.
• Field Service Support : Monitor and manage departmental special tools, parts, tooling and other projects.
• Campaign and Service Bulletin Tracking : Keep track of field service campaigns and service bulletin distribution.
• SharePoint Organization : Organize and maintain content within the appropriate SharePoint directories, renaming and tagging files for easy searchability.
• Product Software Management : Manage all product software files within SharePoint and potentially release software to the department when necessary.
• Production Changes and Campaigns : Track production changes and campaigns related to products, based on information shared by service and PMs.
• Clerical Support : Collaborate with various office departments to provide clerical support for special projects.
• Report Generation : Run reports as needed to support departmental operations.
• Backup and Coverage : Act as backup and provide coverage for assigned duties and responsibilities when required.
• Other duties : Preform as assigned by the employees’ manager / supervisor.

Qualifications

Education and / or Work Experience Requirements :

• High School Degree is required
• Minimum of 2+ years of exceptional customer service experience preferred.
• Minimum of 2+ years of parts / technical experience preferred.
• A background with some technical or parts service experience is essential.

Document Interpretation and Software Knowledge :

• Experienced in reading and interpreting various documents, including rules, operation manuals, parts manuals, instruction and service manuals.
• Familiarity with SAP data management software is a plus.

Computer Proficiency :

• Computer literate, with expertise in Microsoft Windows 10, SharePoint, and Office (Outlook, Word, PowerPoint and Excel primarily.)
• Experienced in Adobe Software and able to create and edit documents.

Skills and Abilities :

• Exceptional listening, written, and verbal communication skills
• A strong commitment to thoroughness and attention to detail
• Proficiency in learning and using various web-based systems for data entry, tracking and report generation.
• Ability to effectively multitask and work with a sense of urgency in a fast-paced environment.
• Highly organize, with meticulous attention to detain and a positive attitude.
• Flexibly to maintain a variable office schedule and travel as needed for department meetings and out-of-office business.

The office requirement is a minimum of two days a week, but flexibly to work up to five days a week if needed.

• Capability to work independently with limited guidance.
• Demonstrated trustworthiness with a track record of maintaining confidentiality and handling sensitive information.
• A strong sense of ethics and integrity, both professionally and personally.
• Meticulous attention to detail when dealing with controlled documents and sensitive information.
• Willingness to adhere to company polices and regulation related to confidentiality.
• Commitment to reliability and consistency in actions.

Physical Requirements :

• Physical demand; 8 hour days consist of sitting / phones talking / hearing reading / writing typing / computer.
• Must be able to meets normal demands of travel.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently requiredto talk or hear.

The employee is occasionally required to stand; walk and reach with hands and arms.

Compensation and Benefits

• Base pay range of $23.00-27.00 / hr
• Start at 4 weeks of Paid Time Off (PTO) per year
• 11 Paid Holidays
• Volunteer Time Off
• Affordable Medical Plans; HMO & PPO plan options
• Vision & Dental plans (including orthodontic coverage)
• Company paid Life, AD&D, and long-term disability Insurance
• 401(k) plan including discretionary Company Match
• Tuition Reimbursement up to $5,250 a year
• MetLife Hyatt Legal plans
• Employee Assistance Program

Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.

Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify () is used to verify a candidates’ legal right to work in the U.S.

Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.

The information available below link is provided in good faith to comply with the Machine-Readable Files (MRF) provision of the Transparency in Coverage Final Rule (TCFR).

These files are extensive collections of data to be ingested and read by machines and are not intended for member use.

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To learn more about the TCFR and the MRF provision, refer to this.

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