QA Production Manager

Job Description

Job Description

QA Production Manager

The Client Marketing Operations team is looking for a detail-obsessed outbound marketing operations manager for its marketing operations team.

This person will own the QA process for email and push notification communications, from list selection to post-campaign deployment.

You will work with marketing partners, production, segmentation, and strategy teams to understand campaign requirements, then work side-by-side with the team to ensure the quality of our communications.

You should have a demonstrated track record of email and push notification production, quality requirements, and test strategies.

You should also be comfortable communicating with and between marketers and engineers.

Key responsibilities include :

• End-to-end QA of email and push notification campaigns including copy, links, and rendering across devices and customer types (current member, prospect, etc.)
• Ensure customer lists criteria is correct and enforce segmentation best practices
• Review journey automation and customer lifecycle campaigns to guarantee the correct customers will receive the correct message at the correct time
• Triage any issues and find quick resolutions to issues where the root cause may be an email, push, or customer segment built by the marketing operations team
• Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner
• Maintain an accurate and current QA checklist for marketing operations team members and business partners
• Test and troubleshoot email templates to ensure the rendering of static and dynamic content
• Track and submit bugs for resolution and Identify areas of opportunity that require solves to prevent recurring issues
• Manage daily / weekly progress reporting and defect resolution tracking. Report on overall QA process, findings, and insights to understand trends
• Drive efficiencies in campaign execution through QA process and improvements
• Champion the QA process to ensure high campaign production standards, define test procedures and modify to meet evolving needs

Basic Qualifications

• Minimum of 2-5 years of experience in digital marketing or production
• Expertise in managing and prioritizing multiple projects with a great attention to detail
• Bachelor's Degree in Business, Marketing, Communication, Technology Field, or related field of study
• Strong organizational and communication skills with proven ability to handle multiple projects in a fast-paced environment and ability to collaborate with cross-functional teams
• Technically capable, excellent communicator, and a desire to improve processes
• Strong analytical capability and a solid understanding of success metrics
• Proficient knowledge of MS Office
• Working knowledge and understanding of HTML

Preferred Qualifications

• Hands on experience executing emails with Salesforce / Exact Target or similar ESPs (Email Service Providers)
• Moderate to advanced HTML skills and a general understanding of email development
• Moderate to advanced experience with Project Management tools such as JIRA
• Basic SQL experience and familiarity with queries

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