Diehl Automotive is growing! We are looking for an experienced Automotive Service Advisor at Diehl Ford of Massillon.
Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities.
Prior experience is preferred but willing to train the right candidate.
As a Service Advisor you will :
- Greet customers in a timely and friendly manner
- Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order
- Advise customers on the maintenance intervals according manufactures specifications
- Provide customers with a complete and accurate estimate for labor and parts
- Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
- Obtain prior authorization from the customer or warranty company of repairs that need to be completed
- Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
- Verify manufacturer and extended warranty coverage Benefits :
- 401(k)
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- We offer competitive wages and embrace a promote within philosophy
Qualifications :
- Clean driving record
- Time management skills
- Commitment to 100% customer satisfaction
- Have basic computer skills to include typing and Microsoft Excel
- Be organized, professional and courteous
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