Gather & Hem Server

JOB SUMMARY

Provide outstanding food and beverage service to our guests in a professional, friendly, and courteous manner.

JOB DUTIES

• Arrive at the scheduled start time in the appropriate uniform and ready for work.
• Greet all guests with enthusiasm and friendliness.
• Serve food and beverages in an appropriate manner consistent with company standards.
• Answer guest questions about food, beverages, and our facilities accurately and in a friendly manner.
• Provide the highest level of service in accordance with Hotel Brand standards.
• Identify food orders when ready and deliver items to tables in a timely manner.
• Communicate with other food and beverage employees to ensure guest satisfaction.
• Maintain full knowledge of menus, recipes, and other pertinent information.
• Constantly increase knowledge of food, beverages, and other hotel products and services.
• Complete side work after each shift.
• Responsible for constant sanitation, organization, and proper food handling.
• Prepare work areas for opening, mid-shift, and / or closing in accordance with hotel standards.
• Ensure that guests have a positive and memorable experience.
• Watch for safety hazards and report them immediately to your Supervisor / Manager.
• Attend all mandatory Department and Hotel meetings.
• Complete all required training within the timeframe allotted.
• Act in accordance with fire, health, and safety regulations and follow the correct procedures as required.
• Perform other duties as directed, developed, or assigned.
• Support environmental commitments by acquiring the knowledge, skills, and values to be a leader in the global goal of greening the hospitality industry.

MINIMUM REQUIREMENTS

• Minimum 21 years of age.
• US work authorization required.
• Must meet grooming standards.
• Able to work as part of a team.
• Able to work with little or no supervision.
• Previous server experience in a similar setting required.
• Working knowledge of POS system required.
• Previous hotel / resort experience preferred.
• Able to prioritize, organize, and follow-up.
• Strong attention to detail and ability to make concise decisions.
• Able to effectively communicate in English, in both written and verbal forms.
• Able to demonstrate high energy and strong enthusiasm for customer service.
• Able to work on your feet for extended periods.
• Able to lift and carry up to 25 pounds.
• Willingness to work varied shifts, including weekends and holidays.

As a Gather & Hem employee, you will be required to take and pass menu knowledge quizzes. Training material will be provided on your first day and you will be required to study for the quizzes during non-work hours.

A maximum of 2 hours of training pay will be allowed for each quiz. You will be required to successfully pass 4 quizzes within 5 days with a passing grade of 85%.

Failure to successfully complete each quiz (4) will result in termination.

Gather & Hem is an elevated cocktail lounge. We are open from 4pm-12am Monday-Friday, and 4pm-2am on Saturday & Sunday. All candidates must be available to work within these hours of operation and must be flexible with changing schedules based on business needs.

EOE / M / F / V / D