The Express Service Advisor is responsible for providing excellent customer service.
This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
Serves as the communicator between customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service / repairs are understood by the customer.
Job Requirements
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information, vehicle walk-around and multi-point inspection results
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Communicating with Technicians and Parts Associates to ensure timely completion of work.
- Follow-up with customers and confirm completion time.
- Producing repair orders for customers with full transparency including cost and time estimates
- Personal and professional integrity
- Setting and achieving targeted sales goals
- Providing an exceptional customer experience to drive loyalty and encourage repeat and referral business
- Accurately document repair, maintenance and warranty charges on repair orders per dealer specifications.
- experience a plus
Qualifications
- Some (6 months - 1 year) experience selling automotive service work in either a dealership, customer service, or high volume service center.
- Possess high-energy with positive attitude.
- Willing to work Saturdays.
- 401(k) retirement program
- Competitive pay with bonuses
- Must have a valid Driver’s License
- Possess high-energy with positive attitude
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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